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Papasmurph's avatar
Papasmurph
Aspirant
Jan 10, 2022

RBR850 problem with Satellite connection to Router dropping

I have been using RBR850 and 1 Satellite for past 14 months with no issues. in the past few weeks the Satellite keeps dropping connection with router for no reason. I rebooted, resynched and Satellite will reconnect for anything between minutes and days. When connection drops the Satellite is showing up with blue light which means good signal with router. I did read that some RBR850 users has issues since a recent Firmware update, my current version is 4.6.3.16 (no updates available when I checked). 

 

I am so frustrated with this issue and no help from Netgear

 

 

6 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Jan 10, 2022

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Might give this a try:

    https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-v4-6-7-5-Released/m-p/2182138#M25415

     

     

    • Papasmurph's avatar
      Papasmurph
      Aspirant
      Jan 10, 2022

      House is 3000Sq Ft and the satellite is just under 30 ft from the router - there is a solid block wall between the router and Satellite, but what is not making sense to the dropped connection is that any time I check there is a Blue ligh showing on the Satellite thus confirming there is a good signal to the router.

       

      on the channels I have tried a few but what seemed to help a bit is channel 11 doe 2,4Ghz and I used 44, will try 48 and see if that makes a difference. I do not have any WiFi neighbour interferences at all.

       

      Thanks for your reply - I will also try to do a factory reset but will do that tomorrow