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Forum Discussion
Rbr850 wan port only 1000m/full
Had Comcast 1.2gbs for awhile. Speeds always stayed at 900ish. Assumed it was Xfinity issue.
Upgraded to Comcast 2gbs with their router. Still getting 850-900 speeds but my upload tripled. Did some digging. My rbr850 is showing wan port at 1000m/full rather than 2500. How do I change that
It wouldn’t let me select the 850
As the product, sorry
Upgraded to Comcast 2gbs with their router. Still getting 850-900 speeds but my upload tripled. Did some digging. My rbr850 is showing wan port at 1000m/full rather than 2500. How do I change that
It wouldn’t let me select the 850
As the product, sorry
2 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure the ISP modem or ONT supports 2.5Gb WAN port speeds on it's WAN port.
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
The RBR auto detects connection rates so if all is good, the WAN port should see 2.5Gb.Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Did Comcast provide a new Ethernet cable with the new modem?
Not to rag on customer service, but there have been times when companies honestly believe they have taken some action on a customer account, but have not "checked all the boxes" and the speed upgrade is not actually implemented.
