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frankalma's avatar
frankalma
Follower
Feb 28, 2023

RBR850

as of a few weeks ago, the upload speed on my Orbi RBR850 crashed from approx 42 mbs to 0.1mbs, rendering the device unusable.  If I reboot the router (which I have done many, many times now), the upload speed recovers but then over a period of minutes degrades again to 0.1 mbs.

 

The firmware version is V4.6.14.3, and it does not matter what type of device is connected or what the OS of that device is.  it's the same issue for Microsoft laptops, Apple iPhones, iPads, etc. 

 

should I revert to some earlier firmware version?  Is there some other NetGear-issued fix?

Troubleshooting

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru
    Mar 01, 2023

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

    Is Armor, SPC or Traffic Meter enabled on the system? 

     

    How many RBS are deployed?

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
    I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
    Press the back reset button for 15 seconds then release.