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Forum Discussion
RBR850/AX6000 issues with smart devices - 5ghz?
I have had this setup (main + 3 satellites) for ~3 months and overall it has worked well. In the last few days though I have 3 different smart devices (LG Washing Machine, Nest Protect Smoke Alarm & Govee Water Alarm) that have shown disconnected and I cannot get them to reconnect or stay connected.
Specifically, within the LG app I get an authentication error and it warns of possible issues with 5G networks.
Are there any best practices with the Orbi to get it to work with non-5G devices easily? Can I turn off 5G? Should I? Thanks for any tips!
PS Be gentle, novice at best :)
1 Reply
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?What are you current CTS values? under Advanced Tab/Advanced Settings/Wireless Settings
