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RBR850/RBK852 intermittent connectivity google meet
Every 5 minutes my laptop loses its connection during a video call on Google meet.
My iPhone has the same issue to a lesser extent.
I tried hard wiring into the modem and did not experience the issue.
I think the issue is a Wi-Fi issue with the modem.
Can anyone help? I was reading online that the traffic meter may be the issue, so I disabled that. Is there anything else I can try? This is negatively affecting my ability to do my job, so it’s really frustrating.
My iPhone has the same issue to a lesser extent.
I tried hard wiring into the modem and did not experience the issue.
I think the issue is a Wi-Fi issue with the modem.
Can anyone help? I was reading online that the traffic meter may be the issue, so I disabled that. Is there anything else I can try? This is negatively affecting my ability to do my job, so it’s really frustrating.
11 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System?What Firmware version is currently loaded?
Router RBR850 RBR850 V4.6.14.3 No New Firmware Available Satellite RBS850 Orbi Satellite-1 V4.6.14.3 Service unreachable What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
I'm using xfinity 1 gigabit connection. The issue has occurred with both an Arris SB8200 and Arris S33 modem.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
I'm using the flat cat 5e cable that was included with my Netgear Orbi RBK852. I can try a new cable
What is the size of your home? Sq Ft?
1550 sqft
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
It's pretty close to 30 feet, maybe a little less
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
2.4ghz is on 4, 5ghz is using 48
Any Wifi Neighbors near by? If so, how many?
11 networks including my two networks (guest and regular). One of my neighbors has an Orbi
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Yes, many power cycles have been performed
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
I haven't done this yet, but I'll do this if necessary. I have quite a few wifi devices I'd need to reconnect
Note that this issue is recent (last few weeks). I was having good internet with the current router placement and home up until recently. I didn't change anything on my end, although I do have auto firmware upgrades enabled. It's also possible a neighbor has added a new wifi network that's giving interference.
So far I'm testing a video call from one of my laptops to the other with the traffic meter disabled. It seems to be good so far, but it's hard to tell since nobody is talking
pontooon wrote:
What Firmware version is currently loaded?
Router RBR850 RBR850 V4.6.14.3 No New Firmware Available Satellite RBS850 Orbi Satellite-1 V4.6.14.3 Service unreachable What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
I'm using xfinity 1 gigabit connection. The issue has occurred with both an Arris SB8200 and Arris S33 modem.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
I'm using the flat cat 5e cable that was included with my Netgear Orbi RBK852. I can try a new cable
You need a CAT6A STP here.
What is the size of your home? Sq Ft?
1550 sqft
For this size of home, having the RBS maybe too much. I would first try testing with out the RBS being turned ON. Or set the power on the RBR to 25%. Under Advanced Tab/Advanced Settings/Wireless Settings
Too Much Wifi: https://youtu.be/UR0viMLISz4What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
It's pretty close to 30 feet, maybe a little less
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
2.4ghz is on 4, 5ghz is using 48
Try channel 1, 6 or 11.
Any Wifi Neighbors near by? If so, how many?
11 networks including my two networks (guest and regular). One of my neighbors has an Orbi
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Yes, many power cycles have been performed
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
I haven't done this yet, but I'll do this if necessary. I have quite a few wifi devices I'd need to reconnect
Note that this issue is recent (last few weeks). I was having good internet with the current router placement and home up until recently. I didn't change anything on my end, although I do have auto firmware upgrades enabled. It's also possible a neighbor has added a new wifi network that's giving interference.
So far I'm testing a video call from one of my laptops to the other with the traffic meter disabled. It seems to be good so far, but it's hard to tell since nobody is talking
