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brisk5181's avatar
brisk5181
Tutor
Sep 17, 2023

RBR850/RBS850: device does not connect to wired satellite, even it is next to it

I have one RBR850 and two RBS850.

One RBS850 is wireless connected to RBR850 (A)

One RBS850 is wired connected to RBR850 (B)

 

I have 24 devices connected, but none of them connected to B.  If I remove the wired connection from B, so B becomes wireless connection to RBR850, then I see some devices are connected to B.  If I plug back the wired, then I don't see any connected to B.  During these tests, I did not move the router nor satellites.

 

Why is that?  I noticed the same behavior from my old RBK50

 

Thanks

 

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Sep 17, 2023

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.

    What CAT# LAN cable is used between the RBS an RBR? 

    Is the RBR and RBS thats ethernet connected directly beind the RBR or is there a LAN switch in between?

     

    • brisk5181's avatar
      brisk5181
      Tutor
      Sep 17, 2023

      What Firmware version is currently loaded?

      V4.6.14.3


      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

      Technicolor TC4400, service is 1G down/50Mbps up

       

      Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

      Yes, good quality Cat 6

       

      What is the size of your home? Sq Ft?

      3000


      What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.

      N/A since I am using wired connection

       

      What CAT# LAN cable is used between the RBS an RBR? 

      Cat 6

       

      Is the RBR and RBS thats ethernet connected directly beind the RBR or is there a LAN switch in between?

      Directly.

       

      Strange thing is, I was actually upgrading from RBK50 (2 satellites) to RBK853.  Everything is the same, routers and satellites were placed where the old device were placed, right after I replaced all orbi devices, my mac and linux both got around 600mbps speed.  Then, after about 20 or 30 minutes, they both were down to 50Mbps.  Both connected to 2.4G. (my mac and linux stayed at the same location before and after the swap).

       

      Also, want to mention, even with my RBK50 kit, wired satellite never get any device connected.

       

       

       

       

       

      • brisk5181's avatar
        brisk5181
        Tutor
        Sep 17, 2023

        I think I know why. 

         

        This is due to Orbi's bug.  If a satellite is wired connected to the router, any clients connected to that satellite will be displayed as wired connected to the router, hence you will see nothing is connected to the router from that satellite.

         

        This bug is still not fixed in the latest firmware.

         

        Now another problem, I know my satellite is wired connected to the router, and my devices are connected to the wired satellite, but in the webui, it shows only 1 satellite (my wireless one), and in the details page it also shows the wired satellite is not available (but it is).

         

        Can you guys fix this bug?