RBR860 connected devices lose internet but remain connected

Question

Hi All...&nbsp;I have and RBR860 connected to Cox cable with Gig speed.&nbsp; The router has an excellent connection to the internet and that never changes or drops.&nbsp; That part seems very stable and fast.&nbsp; The problems begin when devices connect to the wireless networks of the RBR860.&nbsp; I have a main network and the guest network enabled.&nbsp; My house in one level and 2800 square feet.&nbsp; The RBR860 is located in the center of the house with no satellites.&nbsp; There are no signal strength issues.&nbsp; All devices report a strong signal when connected.&nbsp;1st problem:Every laptop, Iphone, Ipad, and PC with a wifi network adapter loses internet connection on a regular basis.&nbsp; To be clear, the device stays connected to the router and does not drop connection.&nbsp; They respond to pings and will show up in the connected device list.&nbsp; They cannot connect to the internet randomly and will not if you disconnect and reconnect.&nbsp; If the affected device disconnects from that network and connects to the second wireless network such as the guest network it will get an internet connection and maintain it until it randomly looses internet again.&nbsp; At that point you disconnect from that network and reconnect to the other one to get back on the internet.&nbsp; The frequency varies from several times daily to once or twice a week.&nbsp;2nd problem:Older or less advanced devices such as a PS4, garage door openers, smart light switches, and washing machines will only see the guest network and connect to it.&nbsp; They never see, find or locate the main network.&nbsp;I called support about this twice and no resolutions were found.&nbsp; They had me reset the settings and then try to download the APAC version of a later firmware and apply it to a North American router.&nbsp; I questioned this, they said don't worry.&nbsp; The router said it could not apply it as I expected.&nbsp; I never bothered calling back as it didn't seem like a good way to spend my time if they were just going to guess and read scripts.&nbsp;&nbsp;

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;How many RBS are deployed?&nbsp;What is the size of your home? Sq Ft? 
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How many RBS are deployed?&nbsp;What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
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What security modes are you using?
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Does this happen with the RBS turned OFF?&nbsp;Does this happen with both wireless and wired devices?&nbsp;What channel configurations are currently set on the router?&nbsp;&nbsp;️
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Try disabling the following and see:Armor, Smart Parental Controls or Circle, Traffic Meter.

FURRYe38 · Answer

Try setting manual channel 1 on 2.4Ghz and 40 on 5Ghz.
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For any Apple or Android devices, be sure to disable any MAC Address randomizers on these devices while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
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Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?&nbsp;A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-routerI would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.Press the back reset button for 15 seconds then release.&nbsp;https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingshttps://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

sbelyo · Answer

Thanks, I will try the channel changes and restart procedure first.&nbsp; Doing a factory reset is going to take the better part of an afternoon as I have roughly 30 wireless devices and a smart home

FURRYe38 · Answer

If you use same SSID name and PW to set up the system from scratch after the FR, the wifi devices should auto re-connect. 30 devices, might consider adding one RBS. Help off load some devices from the RBR.&nbsp;

sbelyo · Answer

That's good to know.&nbsp;My original plan was to add a satellite in each corner of the house and hardwire the backhaul connections.&nbsp; I held off on the satellites because the router behavior was so flaky out of the box.&nbsp;Once my workshop is finished I will shorten the connection to the ONT and upgrade it to cat 6.&nbsp; Then I will move the router to the workshop and add the satellites one by one in each corner.&nbsp; I should be able to place the satellites so that I can use the built in switch to hard wire things like TV's and Apple TV's.&nbsp; That should take some of the stress off the wireless part.

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RBR860 connected devices lose internet but remain connected

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