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Forum Discussion
RBR860 intermittent disconnects
I have had this Router plus 1 satellite since March 2023. It is connected to Hitron EN2251 modem from Spectrum. The router and modem are plugged directly into the wall plug. Both sit in the open and ...
Does the RBR or RBS front LEDs turn ON PINK or blink white when this happens?
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
I use channel 1 and 40 on my Orbi systems.
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.
Has a factory reset and setup from scratch been performed since last FW update?
Here are my answers in Bold.
Does the RBR or RBS front LEDs turn ON PINK or blink white when this happens? Always turns white and flashing. Not fast.
What Firmware version is currently loaded? Firmware Version V7.2.7.15_5.1.16 I have Auto Firmware Update On.
What is the size of your home? Sq Ft? It's a ranch at 1400 sq ft overall
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. The satellite is in the garage and is 40+ feet away.
Does this happen with the RBS turned OFF? No, I haven't done that. Really didn't expect that would be a problem since the satellite was located a distance from the router.
Does this happen with both wireless and wired devices? Yes happens to both. My office has the modem and router in the same room. My desktop is wired to the router. But I see the disconnect on both wired and wireless at the same time it occurs.
I use channel 1 and 40 on my Orbi systems. I'm currently on 11 and 48. There are only 4 channels available on the 5G.
Any Wifi Neighbors near by? If so, how many? I live in a small rural neighborhood. One on either side, plus across the street. No one behind us. I know this is not very scientific, but I have a WiFi Analyzer, freebie of the internet, I did a Channel Graph screenshot of 2G and 5G bands. Again I'm on channel 11 and 48.
Has a factory reset and setup from scratch been performed since last FW update? I am running on factory default right now. The default SSID is ORBI18.
Does this happen with both wireless and wired devices? Yes happens to both. My office has the modem and router in the same room. My desktop is wired to the router. But I see the disconnect on both wired and wireless at the same time it occurs.
This is very interesting. Since your wired devices are also disconnected then we can narrow focus to WAN or satellite internet service rather than wireless things for the moment (like which channel, iPhone-specific settings or issues). I assume that all your wired and wireless devices disconnected when the problem occurs, right?
Are any of your wired devices that get disconnected wired to the main router? If yes we can also ignore satellites for the moment. I'd want to know if your orbilogin.com says it is disconnected from the Spectrum modem too.
You asked: I assume that all your wired and wireless devices disconnected when the problem occurs, right?
Yes, both wired and wireless devices get disconnected when the problem occurs.
Are any of your wired devices that get disconnected wired to the main router?
Yes, my wired device, desktop computer is wired to the router. The router is about 5 feet from the desktop.
I'd want to know if your orbilogin.com says it is disconnected from the Spectrum modem too.
To my understanding, I don't think I can connect to the login.com screen if there is no connection. I'll try on the next occurrence.
I'd want to know if your orbilogin.com says it is disconnected from the Spectrum modem too.
To my understanding, I don't think I can connect to the login.com screen if there is no connection. I'll try on the next occurrence.
You can still connect to your Orbi's website (orbilogin.com) even if you do not have Internet access but still have local LAN access. If your disconnect means you don't have LAN access (DHCP IP address) then that is a very different, and unusual, issue.
If your disconnect is no Internet access, then the next time it occurs on your desktop wired to the main Orbi router try going to http://orbilogin.com/ the next time it occurs. See what it shows for Internet Status on that page. It usually says STATUS:GOOD and if not, then we need to look at something between your Hitron EN2251 modem from Spectrum and the Orbi. Everything else doesn't matter.
You should change the SSID name to something different.
Is IPv6 enabled on the RBR?
Also might disable all logging on the RBR and see if this changes anything.
Be sure to use a good quality LAN cable between the ISP Modem and RBR. CAT6A STP is recommended.
Something you can try, manually re-load FW on to the system, RBS first, then RBR lastly. Seen odd problems and users posting about there systems not working well after a auto update. Manually loading FW with a ethernet connected PC and web browser seems to have better results. Something I always do with my Orbi systems.
Procedure to Manually Firmware Update Orbi and Nighthawk Mesh systems. | NETGEAR Communities
Does the RBS have good connection while in the garage and system is working? If not, maybe move the RBS a bit closer to the RBR.
Thanks, I'll check it out.
You should change the SSID name to something different.
I'll change it if I ever figure out the issue.
Is IPv6 enabled on the RBR?
No it wasn't enabled, now it is.
Also might disable all logging on the RBR and see if this changes anything.
Couldn't find the setting when I logged in.
Be sure to use a good quality LAN cable between the ISP Modem and RBR. CAT6A STP is recommended.
I have a CAT 6 but the CAT6A STP is not shown on the side if the cable.
Something you can try, manually re-load FW on to the system, RBS first, then RBR lastly. Seen odd problems and users posting about there systems not working well after a auto update. Manually loading FW with a ethernet connected PC and web browser seems to have better results. Something I always do with my Orbi systems.
Procedure to Manually Firmware Update Orbi and Nighthawk Mesh systems. | NETGEAR Communities
I have the latest version, nothing newer on the Download Firmware site.
Does the RBS have good connection while in the garage and system is working? If not, maybe move the RBS a bit closer to the RBR.
Yes, it is a strong signal. Phones usually connect to the satellite when we are outdoors. We have a gazabo that we stream TV services, from that Sat too. No issues.
Ok.
If your ISP doesn't support IPv6 natively, then you keep this disabled.
STP differs from UTP.
Thats fine, re-download the v.15 FW files and apply them to the RBS first then RBR lastly using the linked process.
Ok.
