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Forum Discussion
JHRucker
Aug 29, 2022Aspirant
RBRE 960 Wifi clients constantly disconnect/reconnect
I think I'm seeing the same thing with my RBSE960 router and the two satellites. I live on a farm, no outside WiFi issues, but the satellites just drop clients randomly, maybe half a dozen times a day. It use to be much worse with hardwired backhaul (happened a dozen times an hour). Got much better when I switched to wireless backhaul. I bought these because I wanted to migrate to WiFi 6 and really thought the hardwired backhaul would work well for me. I think they are working on a firmware update and hope it will help. I would like to switch back to hardwired backhaul and move my satellites a little further apart.
3 Replies
- FURRYe38Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
- Blanca_ONETGEAR Employee Retired
Hi JHRucker,
We are looking into the issue and would like to work with you. I will PM you requesting for more information.
Regards,
Blanca
Community Team - FURRYe38Guru - Experienced User
Any progress on this?
JHRucker wrote:
I think I'm seeing the same thing with my RBSE960 router and the two satellites. I live on a farm, no outside WiFi issues, but the satellites just drop clients randomly, maybe half a dozen times a day. It use to be much worse with hardwired backhaul (happened a dozen times an hour). Got much better when I switched to wireless backhaul. I bought these because I wanted to migrate to WiFi 6 and really thought the hardwired backhaul would work well for me. I think they are working on a firmware update and hope it will help. I would like to switch back to hardwired backhaul and move my satellites a little further apart.