RBRE960 keeps dropping internet connection

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 
How many RBS are deployed? 
What is the size of your home? Sq Ft?

https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean

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malachi1 wrote:

hi there,

 

after almost a year of working flawlessly, my RBRE960 started dropping internet a couple of months ago.

 

- the status on the orbi dashboard changes to WAITING

- the fibre modem lights continue behaving as normal

- after a few minutes, the orbi light will turn red

- unplugging/plugging in the modem cable to the orbi "fixes" the problem (no need to reboot the orbi)

 

the logs in Advanced -> Administration don't show anything that look related.. everything looks "normal".

 

sometimes i can go a few days without problems, other times it happens multiple times a day.

 

i've tried unplugging it for a bit, changing the cable from modem to orbi etc. there've been no changes to the setup.

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