Hi there, I've this system from Feb now. It works great. I've a Xbox Series X and a Playstation 5 attached to the main base. Just one ethernet port seems to act strange. Both with Ps5 and Xbox Series X it basically connects to the internet but the both PlayStation Plus or Xbox Live don't work. If I change the ethernet port they work. But that one doesn't...What can I do?THanks Orbi AXE11000 WiFi Mesh System (RBKE963B)

Listen, why the fault should be on my side?When there is a buggy firmware, works for you on PlayStation Plus/store and Xbox Live?Otherwise as said it works for me too.

Let me also add that the port acting strange is the 2.5 one. Worked perfectly till yesterday

I got it. The problem is the firmware. I set the router back to the 6.0.3.85 and now it works.Fact is I cannot block autoupdate 😞 and it updated to the new software overnight. Is there a way to block the autoupdate completely?

For the 2.5Gb port to be used optimally, it's recommended to use the 1Gb ports for the game consoles as they are only 1Gb supporting. They would not get any benefit from using the 2.5Gb port. 2.5Gb port works on current and new FW. I have mine connected and running my RBSs. Also be sure that when you do use the 2.5Gb LAN Ports on the RBR or RBS, it's recommended to use CAT6A STP cabling as higher speeds can be effected by noises from external sources where shielding isn't not present in UTP cabling. I use CAT6A STP cabling on the 2.5Gb port and lines out to the multi gig switches and out to the RBS. You can only block FW updates on the newer version of FW.

7 months in nothing happened before the new firmware arrived.I can’t avoid using the 2.5Ghz because I need all of them.The cables are ok.the only way has been to use nextdns and block netgear update servers.

RBRE960B Just one Ethernet port acts weird

14 Replies

Contz
Tutor
Nov 24, 2022
Let me also add that the port acting strange is the 2.5 one. Worked perfectly till yesterday
- FURRYe38
  Guru - Experienced User
  Nov 25, 2022
  For the 2.5Gb port to be used optimally, it's recommended to use the 1Gb ports for the game consoles as they are only 1Gb supporting. They would not get any benefit from using the 2.5Gb port. 2.5Gb port works on current and new FW. I have mine connected and running my RBSs.
  
  Also be sure that when you do use the 2.5Gb LAN Ports on the RBR or RBS, it's recommended to use CAT6A STP cabling as higher speeds can be effected by noises from external sources where shielding isn't not present in UTP cabling. I use CAT6A STP cabling on the 2.5Gb port and lines out to the multi gig switches and out to the RBS.
  
  You can only block FW updates on the newer version of FW.
  - Contz
    Tutor
    Nov 25, 2022
    7 months in nothing happened before the new firmware arrived.
    I can’t avoid using the 2.5Ghz because I need all of them.
    The cables are ok.
    the only way has been to use nextdns and block netgear update servers.
Contz
Tutor
Nov 25, 2022
I got it.
The problem is the firmware.
I set the router back to the 6.0.3.85 and now it works.
Fact is I cannot block autoupdate 😞 and it updated to the new software overnight. Is there a way to block the autoupdate completely?
iyang
NETGEAR Expert
Dec 07, 2022
Hi Contz ,

I want to check more detail for "PlayStation Plus or Xbox Live don't work".

Can't connect to PlayStation Plus or Xbox Live ?

or can't play game in PlayStation Plus or Xbox Live ?

or other problem ?

Thanks
- Contz
  Tutor
  Dec 07, 2022
  When connected to that port, weather it is Xbox, Playstation, Steam Deck or LG OLED they can detect internet correctly but none of their services then work.
  - iyang
    NETGEAR Expert
    Dec 07, 2022
    Can you share the error page from Xbox or PlayStation ?
    
    Thank you~
iyang
NETGEAR Expert
Dec 14, 2022
Hi Contz ,

What's FW version do you use ?

Thanks.
- Contz
  Tutor
  Dec 14, 2022
  The latest available

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RBRE960B Just one Ethernet port acts weird