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Forum Discussion

RiKShaw's avatar
RiKShaw
Guide
Oct 21, 2024

RBR/S 850 backhaul status out of sync and incapable of updating firmware via IP address

Hello, Recently a power out has caused me to examine our wi-fi setup with our Orbi RBR850 router and RBS850 satellites. While fixing a simple disconnection I noticed that the 'backhaul status' for...
RiKShaw's avatar
RiKShaw
Guide
Oct 23, 2024

How can I downgrade the RBR. Is it as simply as 'updating' to an older firmware?

If so, I still don't know which to pick. It won't tell me what firmware version is on the satellites.

RiKShaw's avatar
RiKShaw
Guide
Oct 23, 2024

So uhh, new development. Apparently I am physically incapable of wanting to downgrade my firmware.

Additionally, I did the factory reset. It didn't appear to help anything. This is the problem I encountered just trying to downgrade to the oldest firmware available.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 23, 2024

    You can't go back that far. You need to downgrade to v7.2.6.21

    https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR850-RBS850-Firmware-Version-7-2-6-21-Released/td-p/2333936/jump-to/first-unread-message

     

    RBS first then RBR lastly. 

    Please use this process outlined in the PDF:

    https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030

     

     

    • RiKShaw's avatar
      RiKShaw
      Guide
      Oct 26, 2024

      Okay I downgraded to the version you suggested for my router and my problems have not changed. The satellites are still slow/unpredictable when connecting and once connected the backhaul status is out of sync, and I cannot retrieve nor send any information in regards to their firmware.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Oct 26, 2024

        So you have not been able to apply any FW or get v.21 loaded on the RBS? 

         

         

        Try this to see if this works:
        Manual RBS FW update after RBR was updated:
        You need to update the RBS before updating the RBR. Keep this in mind for future updates. 

        What you need to do is factory reset the RBS. Wire connect a PC to the 1st satellite📡. Already have the most current FW version files downloaded on to this PC. 

        Wire connect 1 PC to the back of the RBS. Factory reset the RBS, wait about 5 minutes. The PC will get a IP address from the satellite📡. The RBS will be 192.168.10.250 for Orbi AX. Use this IP address in a web browser to log in to the satellites web page. Log in as admin and password. Use the satellites 📡 web page FW update feature to select the FW update file that was unpacked from the .zip file. Then factory reset and then re-sync the satellites 📡 to the RBR.