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RBS350 Satellite loses connection to router
In our two story home, I have a RBR350 router downstairs and a RBS350 Satellite upstairs. Upstairs I have a Playstation 5 connected to the router via a LAN cable. While I know I could connect the...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
What channel configurations are currently set on the router?
Additional troubleshooting information: https://community.netgear.com/kb/en-orbi-knowledge-sharing/orbi-mesh-troubleshooting-suggestions-and-tips/2458933
Hi Furry,
thanks for the reply
The Firmware is v4.20.0.4_3.100.71 on the router and V4.20.0.4 on the Satellite.
The LAN CAble is a CAT 6, I am not sure about the ISP Modem, it's a company called Chorus here in New Zealand that provides the infrastructure.
However the Router does not lose connection to the ISP/Internet, it's only between the Satellite and the Router.
The house is about 1700 Sq Ft and the distance between the Satellite and Router in about 40 Ft.
I'll try a differnet placement of the router though, to increase the distance.
The 2.4Ghz Channel is on Auto, the 5Ghz is on 36 (but greyed out and not changeable
Hope this helps
Cheers
Sabby