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Jerry9254's avatar
Jerry9254
Aspirant
Apr 10, 2026
Solved

RBS350 Satellites Won't Connect to RBR750 Router

RBR750 router works fine.  Recently neither of my two RBS350 satellites will connect. Router and satellites were factory reset.  Reouter's Internet connectivity tested good.  Router appears in w...
  • Jerry9254's avatar
    Jul 11, 2026

    Life got in the way so this is a much overdue update. The solution was to give my laptop a static IP, connect the satellites to my laptop via a USB-to-RJ45 network adapter, and manually load an older firmware update from before my problem started. Once I did that, the satellites loaded up and connected to my router without issue. In order to prevent the router from redownloading a more current firmware update that would recreate my problem, I blocked some Netgear domains (frw-update.netgear.com, updates.netgear.com, and firmwareapi.netgear.com). This unexpectedly had the effect of blocking my browser's access to any and all netgear-based sites, including this community. I'm fact, I'm having to make this post via my cell phone and it's 5G connection until I can figure out how to block firmware updates without also blocking community pages.