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sethm1's avatar
sethm1
Guide
Mar 25, 2022

RBS750 and most nites

Attempted the update to 4.6.7.13.

The firmware update screen on my windows 10 PC - in my home's Orbi website was only able to show the new firmware for the router & one of my satellites.  The other satellite said “service unavailable" and that satellite blinking white. So not able to update even the router or the one satellite. 

 

I unplugged the 'bad' router, then rescanned for the new firmware.  Success.

 

With the 'bad' satellite still blinking, I performed a re-sync.  success.

Back to the firmware update screen. After clicking "Check'  - nothing. Zippo.

 

I then tried a manual (after downloading the satellite from the download page) but after clicking 'upload'  got a failure notice.

 

NOW WHAT ?

 

Oh - the Orbi App on my ipad shows Satellite 1 as the bad one - where on the PC in the Router web page it says Satellite 2.  I cant even comprehend that.

 

7 Replies

  • sethm1's avatar
    sethm1
    Guide
    Mar 25, 2022

    So even though router and one of satellites updated, that i should factory reset all 3. Then start over? 

    if then after all 3 back on line, if the firmware update screen still shows the one not visible, attempt manual install on the ‘bad’ one. Then do the proper update via the routers web page?

     

    whats weird is the ios app sees all 3 but not the routers web page.

    • FURRYe38's avatar
      FURRYe38
      Guru
      Mar 25, 2022

      Just follow the manual update procedures by updating using the RBS and RBRs web pages and update by downloading the FW file to the RBS first, the RBR lastly. 

       

      • sethm1's avatar
        sethm1
        Guide
        Mar 25, 2022

        Question - is it possible that a firmware updated not available for one of my satellites?

         

        last nite I was using our downstairs pc and where the router is wired into.

        Just now turned on my upstairs pc and which is closest to satellite 2. This Sat about 20 feet from this pc. Went to the router login page and then to the firmware update page.  For Satellite 2 it says ‘no firmware available.’ As noted above, router & Sat 1 now have 4.6.7.13 so obviously

        ‘no firmware available‘ - so thats correct.

         

        what is odd on the firmware update page/screen - the model name & current firmware version is not showing up.

         

        yes, the 2 satellites came with router.