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Forum Discussion
rbs750 intermittently losing internet connection to rbr750
Hi!
I have been having issues and have been working with support since October 2022. The satellite loses internet connection intermittently (ethernet and wifi). It happens anywhere from a few seconds to an hour. The routerlogin web page shows that the backhaul connection between the base station and satellite has not lost connection. Base station ethernet and wifi not affected. As in devices connected to the base station (ethernet, wifi) do not go down when the satellite loses internet connection.
Has anyone else had this issue?
What have I tried so far:
- many different router config settings that support recommended (preamble, mtu size, 20/40 coexistance set to off).
- Factory reset of router and satellites
- plugging in the power cords directly to the wall
- bought all new cable modem and had isp check line signal
- rma'd base station twice
- rma'd one satellite
RBR750, RBS750
firmware: V4.6.14.3_2.3.12
23 Replies
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What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.Is FW updated to same version as RBR?
How was the system updated? Via Auto Update, Orbi app or manually loaded the RBS first then RBR lastly using a PC and web browser?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Trysetting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Are any of the following enabled on the RBR?
Armor, SPC or Traffic Meter?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
It is an Xfinity Xb7 model number: CGM4331COMin bridge mode.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.I have tried multiple new Cat6 cables.
Is FW updated to same version as RBR?
The FW is the same on both base station and satellite.
How was the system updated? Via Auto Update, Orbi app or manually loaded the RBS first then RBR lastly using a PC and web browser?
I downloaded the base station and satellite firmware and manually updated the system via the web page.
What is the size of your home? Sq Ft?
3200 sq ft.
What is the distance between the router and
satellite(s)? 30 feet or more is recommended in between RBR and RBS
️ to begin with depending upon building materials when wirelessly connected.
The satellite is 35 feet away from the base station. On drywall between the two.
What channels are you using? Auto? Trysetting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?I have tried the different combinations of 2.4 and 5Ghz channels. I can see six different wifi networks around me.
Are any of the following enabled on the RBR?
Armor, SPC or Traffic Meter?
I do not have any of those enabled.
Lets try setting manual channel 1 and 40 on the RBR.
Then set the RBRs transmit power to 50%. Set 20/40Mhz Coexistence to 40Mhz only. Under Advanced Tab/Advanced Settings/Wireless Settings
When the RBS is ethernet connected, is the connection directly in back to the RBR or is there a LAN switch inbetween the RBR and RBS? Brand and model if one is used.
What CAT# lan cable was used? CAT6 is recommended.
