NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBS760 satellites browser page "can't be reached"
I'm trying to manually update the satellites (RBS760) for my RBR760 Orbi mesh system. The system is working fine—just want to update the firmware. I can see them both on the Home page of the browser ...
And this happens with Firefox or Opera Browsers on Mac?
One other detail... when I attempt to log in directly to the satellite's IP address in a new browser tab, I am asked once again for my username and password. It is after I type this in that I get the "unreachable" message. On some browsers, I don't even get the login opportunity—it just comes up as a blank window (although it does look like there is a quick flash of something in the window before it goes blank).
After downloading firmware from the Netgear web site and extracting the relevant files from the zip file, there are two methods to manually update firmware on Orbi satellites:
- Use the Firmware Update page on the router web administration.
Select the Manual Update Tab.
(The part "above the line" is to update the router - which is the last step)
From the section "below the line", select the satellites to update.
Click the Update box.
Browse to find the satellite firmware image and proceed to upload it. - Rather than use the router, connect to the satellite web page and select the Firmware Update menu option.
This appears to be what is not working???
You are correct that users are frustrated that the router Firmware Update process does not detect new firmware that is obviously available on the support web site. As far as I am aware, Netgear has not published documentation explaining what they expect users to do. It appears that the general strategy may be:
- Netgear publishes new firmware on the support web site. Users who are actively seeking firmware can detect it and choose to download and install it.
(often called "Early Adopters". another common term is "Fools Rush In Where....")
This provides an opportunity for more exposure to the new firmware and people may discover "unintended consequences". There have been a couple of cases where the new firmware was actually pulled because the feedback was so horrible. (Maybe twice in the past five years?) - After the new firmware has been out "long enough", someone "throws a switch" which enables the Firmware Update process to detect the new firmware. This could be a month, or it could be several months. With the RBR50, I think one version was out for a year and still not detected.
Part of this might be "how serious" the firmware changes are. - Eventually, another setting is made and the router will begin to Announce, "New Firmware". Users who never open the Orbi app or the web interface, of course, will remain blissfully unaware of these announcements.
- Finally, someone decides, "it has been LONG ENOUGH" and the new firmware is silently installed on customer systems in the middle of the night.
It doesn't help, of course, that different models have different options with regard to Firmware Updates. Some models allow the customer to enable/disable Automatic Firmware Updates.