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Re: RBRE960 LAN PORTS DROPPING
I have been watching this thread as my LAN ports drop randomly.
I have an ORBI 960 with three satellites on Verizon FIOS 1G (four devices in total). The Orbi Router connects to the ONT.
My setup has been working fine for nearly a year, with consistent speeds and connectivity. My backhaul is wired on CAT 6e except for one satellite, which still leverages COAX using a MOCA 2.0 adapter.
I am on version 7.2.6.31 on all devices.
Scenario: The network is operational, and speed is nominal. One satellite starts to have throughput issues, which propagate to a second satellite. The router remains connected to the internet, and I can connect to it wirelessly during the event. A speed test using the Orbi app confirms the speed and that the routers are disconnected.
Restart both satellites by unplugging power, waiting 30 sec, and then powering them back on.
Does not resolve the issue.
Unplug the primary router, then unplug all satellites and restart the system. About 80% of the time, the system returns to nominal operation. With 10% of the time, a second restart is needed. This resolves the issue for less than 12 hours - sometimes, randomly, I can go for two days.
How do I revert to an older firmware version on all my devices to check if the issue is firmware - I did turn on logging however the logs clear once you reboot the router.
Need some help
6 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What devices are connected to the LAN ports?
Does this happen with ethernet connected devices connected to the back of the RBS?
Does this happen with out the MOCA adapter in the mix?
Does this happen with all RBS wirelessly connected to the RBR?
Does this happen if all RBS are turned OFF?
How is the one RBS ethernet connected to the RBR, directly to the back of the RBR using the 2.5Gb LAN ports on the RBR and RBS or the 1Gb LAN ports on the RBR and RBS?
CAT6A STP is recommended being used to ethernet connect the one RBS to the RBR if your using the 2.5Gb LAN ports behind the RBR and RBS. There is no CAT6e cabling.
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰What channel configurations are currently set on the router?
Has a factory reset and setup from scratch been performed since last FW update?
Was this happening prior to the v.31 FW update?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Reply - The ONT belongs to Verizon, who will be out tomorrow. I'll have them a test. Keep in mind the set up has been working just fine until about the time of the firmware update. It could be a coincidence but...
What devices are connected to the LAN ports?
Reply - LAN ports on Router feed 3 satellites for the backhaul.
Lan ports on Satellite 1 are a High end Dell gaming PC, Satellite 2 is a Samsung QN900C 8k tv and Sonos surround
Everything else is using 5G/2.5G
Does this happen with ethernet-connected devices connected to the back of the RBS?
YES, in fact this only happens to the satellites that have ethernet connected to LAN (backhaul connection + other devices)
Does this happen with out the MOCA adapter in the mix?
Reply - Ill check this out later today
Does this happen with all RBS wirelessly connected to the RBR?
No, only the two that have other devices connected via LAN ports
Does this happen if all RBS are turned OFF?
Ill check later today however the main router continues to function wirelessly and the one satellite that has a backhaul connection wired with no other devices has worked fine throughout any event
How is the one RBS ethernet connected to the RBR, directly to the back of the RBR using the 2.5Gb LAN ports on the RBR and RBS or the 1Gb LAN ports on the RBR and RBS?
Satellites (all 3) using the 2.5G port
The router is using 2.5G for one satellite's backhaul and 2 1G ports for the other two backhauls. I will move all three to 1g to see if the mix is an issue - it shouldn't be...
CAT6A STP is recommended for use in the ethernet to connect one RBS to the RBR if you're using the 2.5Gb LAN ports behind the RBR and RBS. There is no CAT6e cabling. My mistake - it's 6A- I also ran a CAT 8 to test the cables, and both the 6a and 8 are working nominally. This run is about 110 ft - 33.5M.
What is the size of your home? Sq Ft?
5200
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡Spacing is not an issue - Wireless is not an issue. THe ports stop working on the main router.
and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰What channel configurations are currently set on the router?
I can detect no interference on my channels. Neighbors are about a mile away also. - 69 and 40 with 2.5 set to auto
Also - I get my IP and DNS from Verizon, I have not seen any issues in logs, and I really have no other configurations that are not out of the box.
Has a factory reset and setup from scratch been performed since the last FW update?
No—is this a requirement? If I were to guess, I would think the ports are starting to fail or the firmware is having an issue with using them.
Was this happening prior to the v.31 FW update?
The complete system ran without restarts or connection/connectivity issues for over six months. Speed checked by ORBI app was just under a Gig down and and up typically checked weekly.
Any help is greatly appreciated
BTW I also turned off the 6 GHZ channel as the ORBI cannot see devices on the 5G or 2.5 G if I am using the 6G connection. In addition, the 6G connection causes about a 30% drop in network connectivity over wireless. I have this disabled and have had 6G disabled for more than the duration of this event.
