NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

kemalizing's avatar
kemalizing
Follower
Sep 25, 2024

Re: Streaming issues with RBR350 (constant buffering and pixelation) when using Chromecast

I have the same issue on my RBR350 but not only on chromecast. I have a TV which has a built-in chromecast and has this issue but I also have a macbook, which has the same issue! both of them are connected directly to the router, not to the satellites even though I have 2 satellites for other rooms.

 

Did you find any solution to this issue relapse_au  ?

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru
    Sep 25, 2024

    Does this happen with the RBS turned OFF? 
    Does this happen with both wireless and wired devices? 

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and ‌‌ satellite(s)? 30 feet or more is recommended in between RBR and RBS‌‌ to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌

     

    What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Is any of the following enabled? 
    Armor, Smart Parental Controls, or Traffic Meter.

     

    FW on devices up to date from the Mfr?