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Forum Discussion
H-L
Aug 03, 2026Tutor
The phone keeps telling me the wifi is poor quality and switching back to mobile data
I have The same issue with my Google Pixel android phone. The phone keeps telling me the wifi is poor quality and switching back to mobile data, even though the wifi strength is showing strong on t...
H-L
Aug 11, 2026Tutor
Haven't checked iPhone, so far just Google phone but I'm noticing peripherals like printer, web cameras seem to be dropping Internet but that may be unrelated.
4600 sq ft, 2 floors
Satellites are separated >>30 feet haven't measured all the distances. Edges of house have 2 hops to router.
Channel config is default - I'm an end user not a network expert
6Ghz network doesn't seem to be enabled. Phone and most devices are 5ghz.
No Wi-Fi neighbors near.
Os is fully up to date - Android
Mac address randomizers??? No idea.
StephenB
Aug 11, 2026Guru - Experienced User
H-L wrote:Mac address randomizers??? No idea.
https://support.apple.com/en-us/102509
https://help.sfasu.edu/TDClient/2027/Portal/KB/Article/134150/Disabling-Random-MAC-Addressing-on-Android-Smart-Phones
H-L wrote:6Ghz network doesn't seem to be enabled.
Do the phones support 6 ghz?
H-L wrote:4600 sq ft, 2 floors
Satellites are separated >>30 feet haven't measured all the distances. Edges of house have 2 hops to router.
One possibility is that the backhaul wifi that connects the satellites to the router might not have a solid connection. Honestly, the backhaul status reported in the app and web ui isn't that useful.
One good way to check for that is to turn off the satellites, and then measure the wifi speed with your phone at the satellite locations. Use the free ookla (speedtest.net) app on the phone, and disable mobile data while testing.
In your case, start with the satellite locations that directly connect to the router. Then turn on the satellite(s) that act as a relay, and measure at the satellite locations that are daisy-chained. If performance is poor, you should look more closely at the satellite locations (again, testing speed with all satellites off), and see if there are better spots. Ideally you'd want to eliminate the daisy-chain.
Another path (which will give you better performance) is to install cat 6a cable to the satellite locations, and connect them to the router using ethernet. If you don't have enough LAN ports on the router, you could also get a small multigig ethernet switch.
- H-LAug 11, 2026Tutor
Phones Do support 6ghz but devices they connect to do not and I wanted them on same network. 6ghz seems to want to be another side, like iot.
Web interface shows backhauls are good.
Internet speed tests are showing ~500mb/s.
It seems to me to be sticky connection to satellites, with slow handoff between satellites as I move around the house.
If I go through the check you want what am I looking for? It's a long time gathering information - I need to know specially what I am looking for.
At the end of the day it's a consumer product and I expect it to work as advertised. As I said, it seemed to be fine for the first year or two. It doesn't look like it is a problem unique to me and I don't see resolution on the other cases. I was hoping it was a known issue with a known fix.
- StephenBAug 11, 2026Guru - Experienced User
H-L wrote:
6ghz seems to want to be another side, like iot.
Orbi's main network should have 2.4, 5, and 6 ghz radios on the same SSID.