NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dtay's avatar
dtay
Luminary
Jul 16, 2020
Solved

Ring Doorbell Pro shows connected via a wired connection?

I noticed in the Netgear Orbi app as well as via the GUI interface via the web browser, it's reporting that my Ring Doorbell Pro is connected to my Orbi RBK853 as a "wired" connection, when in reality, it's actually via wireless.

Anybody here using a Ring Doorbell Pro with an Orbi AX and seeing the same?

Bug? :)
  • dtay's avatar
    dtay
    Jul 16, 2020

    FURRYe38 wrote:

    What Firmware version is currently loaded?

     

    Is your RBS ethernet connected to the RBR? If it is and the door bell is connected to the RBS, it will report a wired connection instead of a wireless. 

     

    Firmware is V3.2.15.25_1.3.15.

     

    The satellites are connected via Ethernet wired backhaul.

     


     

5 Replies

  • is the doorbell connected to a satellite? Mine shows my devices connected to the satellites as wired. but if you log into the satellite, it shows wireless on its connected devices page. 

    • dtay's avatar
      dtay
      Luminary

      plemans wrote:

      is the doorbell connected to a satellite? Mine shows my devices connected to the satellites as wired. but if you log into the satellite, it shows wireless on its connected devices page. 


      I believe it was connected to a satellite when it was erroneously identiied as connected via wired.  Right now, it's showing as connected back to the main router (had to reboot the satellites last night to rearrange the power cables) and it is identified correctly as a wireless connection.  Interestingly, I also have a Ring Indoor Cam that is connected to a satellite and the Orbi is identifying it correctly as connected via wireless.

  • What Firmware version is currently loaded?

     

    Is your RBS ethernet connected to the RBR? If it is and the door bell is connected to the RBS, it will report a wired connection instead of a wireless. 

     

     

    • dtay's avatar
      dtay
      Luminary

      FURRYe38 wrote:

      What Firmware version is currently loaded?

       

      Is your RBS ethernet connected to the RBR? If it is and the door bell is connected to the RBS, it will report a wired connection instead of a wireless. 

       

      Firmware is V3.2.15.25_1.3.15.

       

      The satellites are connected via Ethernet wired backhaul.