RMA Process Issue

Good Morning Netgear Community,

I'm in Melbourne, Australia.

I purchased an RBK860 system from Netgear Australia (a 2 pack black RBR & RBS 860 and 2 standalone white RBS 860 satellites).

A couple of days after it arrived, I decided to upgrade and purchase the RBKE 960 system instead and to return the 860 system. 

Netgear Australia have a 30 day return policy (for any reason) and the return requests/RMA have been approved by Netgear Australia. 

The approved RMA numbers are: xxxxxx

The return email says that I should be receiving a prepaid return label and satchel from Star Track for this address:

NETGEAR Returns
LIKEWIZE AUSTRALIA PTY LTD
Door 7, 11-13 ASH ROAD
PRESTONS NSW 2170
AUSTRALIA

However, I have not received these and I have not had any indication that the prepaid satchel has been delivered.

I have called the Netgear customer care team on 1300 361 254 and they have created a case (xxxxxxxx) for me to request that this be expedited and I have asked for a tracking number for the return satchel, but there are still no updates from the warehouse. 

Can someone please help me out?

Thank you