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Forum Discussion
Router Hardware-type Fault
Hello NETGEAR Support,
My Orbi RBR850 router (serial, purchased 2020-11-07) is past its warranty, but it has developed a hardware-type fault, and I'd like to ask whether you can offer a goodwil...
So its 6 years old? Thats not just slightly past warranty, thats far outside of it.
You say you've ruled out your ISP device/connection.
What actual gateway do you have it connected to?
When they're powered on and working still with intermittent issues, it tends not to be a hardware failure.
So lets start with what actual gateway its connected to. Many times we see people in double-nats cause issues so we like to rule that out.
Is the orbi in AP mode or router mode?
have you tried a firmware reinstall and factory reset and install?