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Forum Discussion
Router Hardware-type Fault
Hello NETGEAR Support,
My Orbi RBR850 router (serial, purchased 2020-11-07) is past its warranty, but it has developed a hardware-type fault, and I'd like to ask whether you can offer a goodwil...
whether you can offer a goodwill replacement or a discount
Alas, Netgear's Community Forum is a place where customers can discuss Netgear products, ask questions, make suggestions, and offer advice. There are no Netgear employees on the Forum. Nobody on the Forum can offer anything except help with diagnosing the problem.
This sounds (to me) suspiciously like a problem with the physical cable coming into the house. One time Spectrum sent out a tech who told me that squirrels had chewed holes in my coax line and he had to replace it.