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Solved
Satellites won't connect RBR853
I tried to activate the guest network on my 853 for the first time ever yesterday and the entire system crashed. Finally turned off the guest network but now the satellites won't connect again. They use the wireless backhaul. Did the dance of pushing the sync buttons but with no luck at all. Even tried moving on very close to the router and still no luck. What now?
Keep in touch with them about Armor. Not much else we can do here to help with that.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-SystemNetgear has set up a community forum specifically for the Armor product:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor
Enjoy. 📡
roxyroo wrote:
Over three hours on the phone with Pro Support at Netgear and they finally have it up and running. Lost count of how many times we had to reset and wipe out and then use ethernet cables rather than wireless backhaul to get it to work. All good now, except they still don't have Armor working.
16 Replies
have you tried factory resetting the satellite and then re-pairing?
To reset, push and hold reset for 7-15 seconds while fully powered on.
Just tried that on one of them. The app gets me to the screen of Detecting Satellites. I even move the one I want to connect into the same room with the router. During the process the white light is flashing on both the router and satellite. Then the screen comes back saying saellite not found and a color code chart for blue, amber or magenta. The satellite is still flashing white though.Just tried to pair again and now the light on the satefllite is soid blue during the process. But it still says satellite not found and end of process even though light is solid blue.
have you tried through the browser and not through the app? You can even check to see if its paired on there. maybe the app is mis-displaying it
