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Forum Discussion
Service unreachable
orbi 852
same problem whatever old version or latest vesion fireware
5 Replies
What is the Mfr and model# of the ISP modem the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
Be sure to check your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices.
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
asmc wrote:orbi 852
same problem whatever old version or latest vesion fireware
I see NG just posted v10.11 acutal files for download:
https://kb.netgear.com/000061769/RBR850-RBS850-Firmware-Version-3-2-10-11
You may want to download these and apply them manually using IE11 or FireFox. I highly recommend a factory reset on the entire system after the RBS and RBR have been updated with these files. Power OFF the ISP modem/ONT for 30 seconds then back ON. RBS first, then RBR lastly. Set up from scratch.
Be sure to check your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices.
