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Forum Discussion
chuck27p
May 16, 2023Aspirant
Simplisafe Camera Connection Issues with New 960 6E Orbi
I have a simplisafe system with 2 doorbells, 1 inside camera, and 1 outdoor camera. I've always had issues with my old orbi and simplisafe with connections dropping, etc. I just bought a brand n...
FURRYe38
May 16, 2023Guru - Experienced User
Are you using the IoT SSID wifi network for these devices?
Something to contact the Mfr of these devices about regarding there product.
chuck27p
May 16, 2023Aspirant
Yes, I am using the IoT network.
Simplisafe is of little help, unfortunately. This is my last hope before I give up and move to something like nest instead.
I came across that post about mesh systems causing problems for doorbells and a 2.4 extender fixing it. ?
- FURRYe38May 16, 2023Guru - Experienced User
Possible however adding another wifi signal source could cause wifi interference problems.
- CrimpOnMay 16, 2023Guru - Experienced User
One issue with video doorbells is that the only reasonable place to install them is next to an exterior door and that location may not be optimal for a WiFi connection because of the wall construction in relation to where the WiFi access point is located. Often moving an access point just a bit may improve the connection quite a bit. If this does not work, then another solution is to install a WiFi Extender, which is located very close to the doorbell and where there will be a minimum of material in the path. I have had good luck with the TP-Link RE220 ($20 on Amazon). Use it to create a 2.4G WiFi channel with a different name than any of the Orbi WiFi channels so that the doorbell will attempt to connect only to this unit.
This also compensates for a common problem with WiFi devices which are not expected to be mobile. When the Orbi system powers up, such as after a power interruption, the base unit begins broadcasting first and some devices may attempt to connect to it before the satellite signals are available. Mobile devices are typically programmed to scan for WiFi connections all the time in case they roam to a location where a different connection would be better. Devices designed to remain in one location may not do this. This feature is often built into the WiFi hardware. (It is not simply a matter of price. I notice that the Echo Dot will switch access points when a better signal comes up and it cost under $30.)
- chuck27pMay 17, 2023Aspirant
SimpliSafe is saying that mesh systems might be causing issues with their cameras. I may have to try a cheap extender as a last ditch effort.