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Forum Discussion
Chuck_M
Jun 12, 2025Mentor
Some error occurred while enabling/disabling remote management
TL/DR: Getting an error message when trying to enable remote access on mobile device using Orbi App: Orbi 850 system in access point mode. There apparently is no place in the Orbi web-bas...
michaelkenward
Jun 12, 2025Guru - Experienced User
Chuck_M wrote:Where specifically is enabling remote management done in the web-based app?
Netgear abandoned "remote management" a few years ago. Back then it talked of security issues.
Why is the Remote Management feature being removed from NETGEAR routers? - NETGEAR Support
Chuck_M wrote:My Orbi systems are in AP mode BTW.
AP mode disables many features, even when they still work in router mode.
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
Just another user with time on their hands.
Chuck_M
Jun 12, 2025Mentor
Interesting. I have three separate installs of Orbi's at different locations: They are:
2 x RBR970s
1 x RBR850
All systems are configured to Access Point mode using pfSense on a network appliance for routing functions.
The two RBR970s -- via the mobile app -- work well and show the router (in access point mode), the satellites, and all devices wirelessly connected to each satellite.
The RBR850 pukes when you try to enable that same remote access via the mobile app.
I suppose the software for the 970 is more modernized and they have reestablished this function?
Whatever the answer, the remote access of a system in Access ppoint mode (by way of a mobile device) is still very useful to check status/etc.
- FURRYe38Jun 12, 2025Guru - Experienced User
Only Anywhere Access on the Orbi app is supported from some limited remote access features thru the app.
NG removed web UI remote access years ago due to security concerns.
- michaelkenwardJun 13, 2025Guru - Experienced User
Chuck_M wrote:
There apparently is no place in the Orbi web-based App to enable or disable remote access. (Why is that!?)
I answered that question from your first message.
Chuck_M wrote:
I suppose the software for the 970 is more modernized and they have reestablished this function?
As explained, remote access (management) is dead.
Netgear has changed its naming for the various ways of getting at a network. Another big change over the years has been the rise of Anywhere Access.
Anywhere Access uses an intermediary web connection through MyNetgear to let you get at your devices without the security risks of Remote Management.
Remote Management is now Anywhere Access in the Nighthawk and Orbi apps | Answer | NETGEAR Support
The idea was to avoid confusion. Doesn't seem to have worked.
Chuck_M wrote:
Whatever the answer, the remote access of a system in Access ppoint mode (by way of a mobile device) is still very useful to check status/etc.
Anywhere Access, as it is now known, is as good as it gets.
Just another user with time on their hands.
- Chuck_MJun 13, 2025Mentor
It is the ANYWHERE Access that is generating the error on the 850 that I am speaking of.... when I said remote access, I meant it as a term that refers to the ability provided by Anywhere Access.
Not sure if this changes responses, but trying to enable Anywhere Access throws the errors originally specified in this thread.
- michaelkenwardJun 13, 2025Guru - Experienced User
Chuck_M wrote:
Not sure if this changes responses, but trying to enable Anywhere Access throws the errors originally specified in this thread.
Certainly does. Remote access has a specific meaning in Netgearspeak. It goes nowhere near MyNetgear as an intermediary and dives into your router from afar.
Anywhere Access is enabled by default.
When using the mobile app, there is an option to turn it off:
- Settings
- Anywhere Access
There is no option for that in the GUI.
When you use the app, there are two options. Anywhere Access and Local Access. You should see Local Access as an option when you are connected to the same wifi network as the router. At some stage the app will ask you for the admin login details for the router.
Chuck_M wrote:
The RBR850 pukes when you try to enable that same remote access via the mobile app.
What actually happens when use Local Access to connect the app to the RBR850?
Chuck_M wrote:
I get the error "Some error occurred while enabling/disabling remote management"
As you can see, that message doesn't mean much in the context of Anywhere Access. There is no remote management.
Is the RBR850 registered to the account that you have on the RBR970s?
Just another user with time on their hands.