SPC-ACT-FAIL

Question

I have just purchased a parental controls subscription for 12 months, with 60% off this cost me £24.

I am now trying to install the parental controls feature via the app on my Android phone but after the progress bar gets past halfway I just get an error message stating "Smart Parental Controls activation has failed. Please try again later. code SPC-ACT-FAIL.

I have also tried this from the app on my iPad and get the same error.

I can see from searching online lots of people have had this issue, but cannot find a solution. Does anyone know how to fix this?

FURRYe38 · Answer

Something to contact NG support about as they will need to handle this.&nbsp;

gilles27 · Answer

Thanks do you know how?

FURRYe38 · Answer

There is phone, chat or email contacts at the bottom of this page:
https://www.netgear.com/support/home
&nbsp;
I would also submit a bug report thru the app:
How to report a bug on the Orbi App FAQ | NETGEAR Communities
&nbsp;
Same thing applies for the Nighthawk app.

Forum Discussion

SPC-ACT-FAIL

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