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Forum Discussion
Solved
Spectrum Streaming App no longer works with my Orbi Wifi, but works when NOT on Orbi wifi
In short: Spectrum Streaming app update broke our app Guide says, "No data available" and we cannot choose a channel Any other attempt to choose a live-stream channel is met with a black scree...
Yes, that's the modem. That's the one we got after the problem started.
They're not going to help us. They wouldn't even give us credit for the whole time we've been without the service.
I cancelled.
Thank you very much for your help.
All other apps work
If all other apps work thru Orbi and this one just stopped, would be something with this particular app. Something Spectrum should look more into.
What brand and model# is the Fiber ONT?
Did you disable IPv6 and test. IPv6 isn't really needed.
Yes, we've talked to 5 people at Tech Support at Spectrum and had 2 techs come to the house. They told us to contact Netgear because the app works if we're not on our wifi at home. It works on my phone when I'm away from home and stops working when I come home and am on Wifi. I totally agree. They've changed something and can't fix it. They've left a couple of senior citizens to figure this out for ourselves. Maybe it's time to cancel Spectrum!
IPv6 was disabled when this whole thing started. We enabled it as one of the suggestions to make it work.
Thanks for taking time to look into it for us.
What brand and model# is the Fiber ONT?
Had the app worked before on the Orbi system?
Has anything changed on the Orbi system, mobile device or app update since the app stopped working?
It is a Spectrum fiber modem model SONUV1h.
The app worked perfectly with the Orbi until Spectrum did an update nearly 3 weeks ago.
When the Tech came Monday, he replaced the fiber modem with the SONUV1h, but that's the only change other than the ones I've made today from the suggestions made here.