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Forum Discussion
Speed Test Issues
I have a 1.2G internet from Xfinity and have the Orbi RBR750. Ever since I installed I had solid speeds and it used to report just under 1G internet on the speed tests. For the last 2 months that spee...
Yes the speed test report is from the Orbi itself- it’s quite a neat feature as regardless of how I’m connected WiFi or Ethernet, the results come direct from the router Internet port uplink to modem.
I don’t know why the speeds have dropped - I’ve tried factory reset.
I have been impressed overall and the satellite station with 5Ghz dedicated backhaul has improved WiFi throughout the house. As it’s under warranty I’m hoping to get replaced with the same.. assuming this is a faulty device and not an issue in newer firmware etc. Earlier speed tests when new this year were just what I’d expected
I don’t know why the speeds have dropped - I’ve tried factory reset.
I have been impressed overall and the satellite station with 5Ghz dedicated backhaul has improved WiFi throughout the house. As it’s under warranty I’m hoping to get replaced with the same.. assuming this is a faulty device and not an issue in newer firmware etc. Earlier speed tests when new this year were just what I’d expected
Netgear has set up a community forum specifically for the Orbi AX product. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Test your speed with a wired PC and Ooklas installable speed test app instead of Orbi app.
Thank you.
I was surprised to see this post which appears to indicate that the Orbi Speed Test (by Ookla) does not match the regular Speed Test by Ookla.
As my internet feed tops out at 230mb, I am in no position to explore what the heck is going on.
- Whilst I don’t dispute there may be issues with the internal speed test on the router (although I don’t see any) this issue is resolved by going back to the latest v3 firmware.
All speed tests are improved with that older firmware regardless of if you use apps, router, wired or wireless.
I hadn’t really noticed by my lan internet speeds all dropped to around 600Mbps after the 4 firmware. Reverting back had everything running blazing fast matching the speeds that come directly off the modem.
Netgear need to fix this bad firmware and give users a better way to downgrade. God help anyone who’s not an engineer. Going back to the oldest version to get telnet support, disabling auto update and then bringing everything back up at the router and modem to the latest stable version is not for your casual user. Thought I’d bricked my satellite several times but hopefully all is good at v3.2.18.1 - I will not be upgrading automatically again.Please contact NG support and let them know what you experienced.
Glad you got it working again. Be sure to post about any Orbi AX, support, information or issues in the Orbi AX forum.https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Enjoy.
