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wilydru's avatar
wilydru
Aspirant
Oct 08, 2024

Sporadic connectivity Issues - RBR750

Hi,   I've been having two strange issues with my orbi. They don't seem related, but they both lead me to believe something is up with my Orbi. Curious to know if anyone else has had this issue. I'...
wilydru's avatar
wilydru
Aspirant
Oct 10, 2024

Does this happen with other browsers? MS Edge, Firefox or Opera? 

Yes, this happens with other browsers. It happens even via command line.

 

Does this happen across difference PCs and laptops or devices? 

Yes, this happens across all devices. PCs, laptops, cell phones, tablets

 

Does this happen with both wireless and wired devices? 

Yes, happens to both wireless and wired devices.

 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

GigaPoint GP1101X


Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

Yes, using a CAT6 cable. I've tried using multiple cables and all lead to the same outcome.

 

Be sure to disable any MAC Address randomizers on phones and pads while at home:

This happens on a wired device without a MAC address randomizer.

 

Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.

All are disabled.

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 10, 2024

Does your ISP support IPv6? 

Is IPv6 enabled or disabled on the RBR? 

 

I recommend re-loading v.21 back on the RBS first, then RBR lastly:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030

 

After the system has been update, power OFF the ONT and RBR and RBS for 1 minute then back ON. 

Perform a Factory reset using the following PDF process:

https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2356834/highlight/true#M52575

 

Setup from scratch using a wired PC and web browser:

https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

Use MS Edge or Firefox for this.

Be sure to clear out all browser caches before entering the web page.

 

After all is set up again, try testing web sites. 

Don't enable Access Controls, Armor, SPC or Traffic Meter. 

I'd run a couple of speed tests as well from a wired PC using ooklas installable speed test app first. 

 

What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰