NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
SYNOLOGY NAS unable to connect to internet through Orbi 960 Satellite when connected directly to it
Orbi Mesh WiFi 6E System - AXE11000 - 3 pack - Black (RBKE963B) Firmware: V6.3.7.10_3.3.3 I have been using Orbis for several years now and recently migrated from a Orbi 5 to a Orbi 6E system w...
As I stated, the NAS cannot connect to the Internet. I am not trying to connect to it FROM the internet.
Nothing on the NAS can connect to Synology services... ie My Synology, Package Center, syncing time, etc.
When I follow the directions on this post (https://www.synoforum.com/threads/nas-connected-to-local-network-but-no-internet.6109/) and SSH into the NAS, it cannot even ping the router.
I feel like the Orbi is absolutely blocking the traffic, but I cannot find where in the Orbi interface to free it up.
All settings that drive the NAS are the same as all other items on my network, ie DHCP enabled, gateways are assigned by the router, etc.
Additionally, been using these steps as well to troubleshoot it: https://kb.synology.com/en-us/DSM/tutorial/Why_cant_I_connect_to_Package_Center
I have a feeling this isn't a Synology issue, but an Orbi issue.
Thanks for the clarification. Indeed strange.
The obvious place to check is the Security menu under Access Control. Ethernet connected devices are affected by Access Control differently than WiFi devices. For example, when connected to the switch, a PC connected to the same switch will be able to communicate with the NAS even is the NAS is "Blocked" by access control. This is is because switches have internal tables showing which ports lead to specific hardware MAC addresses and packets between the devices never leave the switch. (The Orbi router never sees them, and thus cannot block them.)
Another test is to connect to the NAS from a device that is connected to the primary router on WiFi.
Does the NAS have typical command line tools such as the ability to ping?