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SYNOLOGY NAS unable to connect to internet through Orbi 960 Satellite when connected directly to it
Orbi Mesh WiFi 6E System - AXE11000 - 3 pack - Black (RBKE963B) Firmware: V6.3.7.10_3.3.3 I have been using Orbis for several years now and recently migrated from a Orbi 5 to a Orbi 6E system w...
Im experiencing this and desperately need to find the fix.
the 920+ is connected to the Orbi with static IP address and I think that the gateway IP address may be contributing to the problem.
However the Synology isnt letting me change it.
If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...Something to contact the Mfr of the NAS about as well regarding there product.
Hi Furrye38,
thanks for your reply. additional information: I am in Australia with an NBN FTTP connection.
I am not using the ISP issued modem, instead I am using the Orbi963 to handle the PPOE authentication.
Synology NAS 920+ (dual NIC adn running DSM7) both NICs are connected via ethernet with static IP address in the same range.( i have also confirmed they are not duplicated)
Prior to installing the Orbi963, I have used successfully multiple other Netgear Mesh and routers with this same set up.
Previous routers in descending order was:
Nighthawk Pro Gaming XR500 (running DumeOS),
Nighthawk Mesh MK83.
Netgear Armour appears to be the main difference,
I can access the NAS locally, but the NAS cant get out to the internet to access updates.
It might be useful to see how much these two situations have in common (and how they may be different):
- Both involve using Synology NAS with Orbi RBKE963 systems.
- Both appear to center on the NAS not being able to connect with Synology services to load software and make updates.
- One uses the 920+, the other the 1522+ with multiple NICs (including one 10GB NIC)
- One has the 1522+ connected in various ways
- Directly to the RBRS960 satellite
- To a Trendnet switch which is connected to the RBRS960 satellite
- The other has the 920+ connected.?????
- One can be reached by computers connected to the same satellite or to the same switch.
- The other can be reached ????
- One does not appear on the Orbi list of Attached Devices, even though the NIC appear to be assigned the IP address defined in the LAN setup table.
- The other is configured with static IP in the same IP range. (It is not clear if the static IP is defined on the NAS or in the LAN setup table)***.
- One system has Armor enabled. The other????
*** This could be significant. Along with setting the IP, the subnet mask has to be correct (255.255.255.0). The gateway IP should be IP of the Orbi router LAN side. The DNS address can be any valid DNS server(s). The Orbi DHCP mechanism sets the gateway IP and the DNS IP to itself.
