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Forum Discussion
The RBR and RBS keeps disconnect from internet
I have an ORBI 963 and have the same issues. The latest firmware 7.2.6.31 works great, but the system upgraded to the newest firmware 7.2.7.15 - and that's when the problem started. The RBR and RBS k...
Does the front LED turn PINK when this happens?
Who is the ISP your connected with?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Does the ISP support IPv6?
Is IPv6 enabled on the RBR?
How many RBS are deployed?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface