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Tracking/logging orbi satellite connection outages
I have an Orbi AX6000 kit (RBK852, for some reason, this model isn't available in the model dropdown) and the connection to my satellite keeps dropping randomly. The only way I can tell is because I h...
kevin009 wrote:
I'm not sure what else I could connect directly to the satellite to test if it's the satellite or not. Maybe another camera that has it's own power source. I'll have to do some digging.
At 2 seconds, missing 90 in a row comes to three minutes of no response. The satellite itself appears to be responding, but devices 'wired' to the satellite have these gaps. Would be useful to know if the cameras experience the lack of response at the same time.
It is getting rare for consumers to have devices with Ethernet ports, which complicates troubleshooting this sort of thing. Does this PoE switch have an IP address?
There have been some posts on the forum regarding 850-series satellite problems. As I do not have an 850, I confess to not paying a lot of attention to the specifics. It might be worth some time skimming the AX forum to see if any posts seem to relate to your situation.
It also might be useful to manually update the firmware to the most recent version on the support web site:
https://www.netgear.com/support/product/rbr850.aspx#download
Does your security camera only use the internal network or is it accessing the Internet?
Check the times it disconnects, are they all around the same time each night or is it quite random?
Some Internet Service Providers (ISP) will actually drop your Internet connection during the night. For example: If the DHCP server allocates a temporary IP Address with a lease time set to expire in 24 hours each time. For that reason, you want to first rule out it's not a pattern-based or scheduled disconnection.
Next check under the Router's Admin or Netgear Orbi App for the Wifi list and ensure that each Satellite has a "Good" status for their backhaul connection. Also check if each Satellite is directly connected to the router or if it is being daisy chained (Router > Satellite > Satellite)?
No, the cameras are internal only. I don't really want to risk the chance of someone external gaining access to my cameras.
I can't seem to find out exactly when they disconnect. Currently I just have a watchdog that sends me a notification when the cameras connected to the satellite go offline, but I checked my monitoring software and it doesn't have any way to log every time (and length) when the cameras go offline. That's why I was inquiring if there was any way to track the satellite outages. Currently it seems to be random through all times of the day (and this connection is only local, so ISP performance has no impact).
The "Backhaul Status" says "good", and all I have is the main Orbi unit and one satellite.