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Upgraded Orbi router - CenturyLink can no longer connect
Hello community. Having a little bit of trouble here. I had an RBR850 with two satellites connected via ethernet backhaul. Internet always worked like a charm for the past year. Then I recently purchased the RBRE960 with two satellites. I wasn't able to restore my configuration file to the new 960. I presume because it won't restore from an older model router.
But I used the same settings from my 850 over to the 860 and all of a sudden my Internet is so **bleep**ty. Devices constantly lose connection, have trouble connecting, or unable to connect at all. Even some devices connected via Ethernet are not connecting.
The only difference with my 960 is each unit has a 2.5G Ethernet port which my 850 did not. Each satellite is connected using the 2.5G ports.
I have CenturyLink fiber and VLAN tagging to 201. I really can't figure out why I'm having all these connectivity issues after upgrading routers. Does anyone have any ideas?
It seems there is a bug with the Orbi 960 and 970 Series with CenturyLink PPOE. I switched my ISP to Quantum Fiber since CenturyLink is pushing it heavily in Seattle to switch. Now that I've switched to Quantum (which doesn't use PPOE) I have had no issues. Hopefully Netgear can resolve the bug for other CenturyLink PPOE users.
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What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Using same SSID name and Channel configuration on the 9 series that you had been using on the 8 series system?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️How are the RBS ethernet connected to the RBR? Is there a LAN switch in between the RBR and RBS? If so, Brand and model please.
What CAT# LAN cable is being used between the RBR, Switch if present and the RBS?
What Firmware version is currently loaded?
RBRE960 - V6.3.7.10
RBSE960 - V 6.3.7.10
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?I was originally given a CenturyLink Axon C4000 modem/router. But I no longer use this. It's been in storage for over two years. When I was using my RBR850 I set that as my router so I could completely remove and cut out the CenturyLink router/modem completely.
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.I am using all CAT6 cables. I switched them all out to CAT6 when I purchased my first Orbi 850 a year ago.
Using same SSID name and Channel configuration on the 9 series that you had been using on the 8 series system?
I'm not using the same SSID as before. I am using the default ORBI SSID. I was also using the default Orbi SSID on the 8 series system.
What is the size of your home? Sq Ft?
1020 sq ft
What is the distance between the router and satellite(s)?I have my RBR on the third floor and an RBS on the second and first floor. I live in a townhome and I would guess that each unit is at least 30ft apart from each other.
How are the RBS ethernet connected to the RBR? Is there a LAN switch in between the RBR and RBS? If so, Brand and model please.
I'm not using a switch.
I have an Ethernet cable from the ONT connected to the Internet (WAN port) on my RBR.
The 2.5G Ethernet port on the RBR is connected to the 2.5G Ethernet port on the RBS on the second floor.
The 2.5G Ethernet port on the RBS on the first floor is connected to one of the other Ethernet ports on the RBR.
VLAN tag is set to 201 for all wired and wireless ports.
Ethernet backhaul status shows Good on both satellites.
I have devices connected via Ethernet to both satellites. Internet won't connect at all or crawls at an extremely slow speed when connected. Averaging about 300MB down on WIfi and Ethernet.
Again everything was working fine and was getting a lot faster speed when I was using the 800 series products. Not sure what changed to have so many connectivity issues.
christoepherr wrote:
What Firmware version is currently loaded?
RBRE960 - V6.3.7.10
RBSE960 - V 6.3.7.10
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?I was originally given a CenturyLink Axon C4000 modem/router. But I no longer use this. It's been in storage for over two years. When I was using my RBR850 I set that as my router so I could completely remove and cut out the CenturyLink router/modem completely.
What is the Mfr and model# of the Internet Service Providers ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. STP is different from UTP cables.I am using all CAT6 cables. I switched them all out to CAT6 when I purchased my first Orbi 850 a year ago.
Using same SSID name and Channel configuration on the 9 series that you had been using on the 8 series system?
I'm not using the same SSID as before. I am using the default ORBI SSID. I was also using the default Orbi SSID on the 8 series system.
What is the size of your home? Sq Ft?
1020 sq ft
For this size of home, the 9 series Orbi only would need to be used is the RBR. You are probably over saturating with having two RBS online. I would turn OFF both RBS for now and re-test. If you need a RBS, then one at least out at 30 feet. and I would turn down the transmit power on the RBR to 25%. Under Advanced Tab/Advanced Settings/Wireless Settings
I have a 5000sq ft home and can run one RBS with power set to 25% with RBS ethernet connected.
What is the distance between the router and satellite(s)?
I have my RBR on the third floor and an RBS on the second and first floor. I live in a townhome and I would guess that each unit is at least 30ft apart from each other.
How are the RBS ethernet connected to the RBR? Is there a LAN switch in between the RBR and RBS? If so, Brand and model please.
I'm not using a switch.
I have an Ethernet cable from the ONT connected to the Internet (WAN port) on my RBR.
The 2.5G Ethernet port on the RBR is connected to the 2.5G Ethernet port on the RBS on the second floor.
The 2.5G Ethernet port on the RBS on the first floor is connected to one of the other Ethernet ports on the RBR. I recommend connecting this RBS with it's 1Gb port to the 1Gb port on the RBR.
VLAN tag is set to 201 for all wired and wireless ports.
Ethernet backhaul status shows Good on both satellites.
I have devices connected via Ethernet to both satellites. Internet won't connect at all or crawls at an extremely slow speed when connected. Averaging about 300MB down on WIfi and Ethernet.
Again everything was working fine and was getting a lot faster speed when I was using the 800 series products. Not sure what changed to have so many connectivity issues.
