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Forum Discussion
UPNP not successful Orbi 960
I’ve started having issues with my NAT type on my Xbox Series X. When I go to my network settings I see my NAT type as moderate and get an UPNP not successful. I’ve gone into my admin portal and made...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
PF configurations is not needed on the RBR...if you do configure PF configurations, be sure to disable uPnP on the RBR.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Thanks for the response.
My firmware version is 6.3.7.10_3.3.3
I don’t have a router from my ISP, I live in an apartment building where internet is included from a company called everywhere wireless and have my Orbi connected directly to an Ethernet jack.
I thought about cables, I haven’t upgraded them in a while but this seems to be a new issue that just started in the last few weeks. Still plan to get updated cables regardless.
I’ll try the steps you outlined below and see if that does the trick.
Gdirt24 wrote:
I don’t have a router from my ISP, I live in an apartment building where internet is included from a company called everywhere wireless and have my Orbi connected directly to an Ethernet jack.
It would be helpful if you can compare:
- The IP address that appears in the Orbi web interface, Advanced Tab, Internet Port, with
- The IP address reported by one of the web sites, such as https://www.whatismyip.com or https://canyouseeme.org
If the Orbi address is a 'private address', then UPnP is not going to work.
I just checked and the IP in my Orbi admin is different than what is reported on the sites you provided.
Thanks for taking the time to check. What this indicates is that your system is connected to a router that is between you and the Internet Service Provider (ISP). Their router is blocking any form of port forwarding from reaching your router.
