NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

CincyNeb's avatar
CincyNeb
Aspirant
Sep 30, 2025

Used Orbi 860 Connection

My friend gave me his Orbi 860 system since his internet company gave him one to work with.  I tried to factory re-set the router and it keeps showing up with their old network name.,

 

How do I set this up for use in my home?  Do I need to get his password and go into the app or is there a better way?

4 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    CincyNeb wrote:

    I tried to factory re-set the router and it keeps showing up with their old network name

    You did this with the paper-clip reset?  

     

    Does the network name match the one printed on the router label?

     

    If the reset was successful, it would have reset the admin password back to password.

  • I did.  So, I'm assuming that the paper clip reset wasn't completed correctly?  I'll retry.

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      CincyNeb wrote:

      So, I'm assuming that the paper clip reset wasn't completed correctly?  I'll retry.

      Power on the Orbi and let it fully boot.  Then hold down the reset button until the power LED blinks amber.

       

      Netgear has a video here: 

      • https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Be sure to press the reset button for 15 seconds, then release.