was working when I setup last night.

Question

Setup last night. Was working great. I can connect to the wireless, but the router won't connect to the internet. I've powercycled, but still won't connect to the internet. The router is glowing a solid magenta. I have a netgear modem. help or suggestion appreciated.&nbsp;

DDCCSS · Answer

it is connected to a netgear modem which is connected to xfinity. I don't have the name of the modem as I am currently at work.&nbsp;

plemans · Answer

what&nbsp; device do you have?&nbsp;
what modem/gateway is it connected to?&nbsp;

plemans · Answer

When you get the info, let us know.
1. what router do you have?&nbsp;
2. what modem is it connected to?
3. what firmware is on the router?

DDCCSS · Answer

router is rbr850&nbsp;firmware v4.6.9.11_2.3.5modem is netgear cm1100&nbsp;Xfinity is my provider&nbsp;I power cycled again and internet seems to be working intermittently.&nbsp;&nbsp;

FURRYe38 · Answer

Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
&nbsp;
Might update FW on the RBS first then RBR lastly. v4 is out of date. v7.2.6.21 is recommended:
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR850-RBS850-Firmware-Version-7-2-6-21-Released/td-p/2333936/jump-to/first-unread-message
&nbsp;

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was working when I setup last night.

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