Whitelist servers?

Question

I recently purchased some exercise equipment that connects through their app to their servers with exercise videos. As part of a troubleshooting process with their support team regarding video quality, they ran a performance test on my network using an Orbi RBR750 mesh. Their diagnosis was that I had a firewall in place that was limiting the connectivity to their servers.

Their recommendation was to whitelist their servers, and they sent me a list of several servers and several specfic TCP and UDP ports.

Can anyone point me in the right direction as to how to accomplish this? From what I can tell, the Orbi app only allows me to unblock specific URLs.

F_V · Answer

While I do not have an RBR750, I did just glance at your user manual, and it says you can indeed block/allow ports in the router menu here:&nbsp;ADVANCED &gt; Security &gt; Block Services&nbsp;

antinode · Answer

&gt; [...] they ran a performance test on my network using an Orbi RBR750&gt; mesh. [...]&nbsp;&nbsp;&nbsp; I don't know what that means.&nbsp; Who was "using an Orbi RBR750"?&nbsp;&gt; [...] Their diagnosis was that I had a firewall in place that was&gt; limiting the connectivity to their servers.&nbsp;&nbsp;&nbsp; I don't know what that means.&nbsp; Or how they reached that "diagnosis".&nbsp;&gt; Their recommendation was to whitelist their servers, [...]&nbsp;&nbsp;&nbsp; Hard to do when there's no blacklist to overcome.&gt; [...] they sent me a list [...]&nbsp;&nbsp;&nbsp; With my weak psychic powers, I can't see it from here.&nbsp;&gt; Can anyone point me in the right direction as to how to accomplish&gt; this?&nbsp;&nbsp;&nbsp; Not I.&nbsp; None of it makes any sense to me.&nbsp;&gt; Model: RBR50|Orbi AC3000 Tri-band WiFi Router&nbsp;&nbsp; Firmware version?&nbsp; Connected to what?&nbsp; Do you also have an RBR750?With what equipment, exactly, are we dealing?

Ambyers14 · Answer

My equipment is a RBR750, not an RBR50. The 750 option wasn't available for selection. Sorry for the confusion.

I don't know how else to clarify the situation for you, as that was the information that I was given.

antinode · Answer

&gt; My equipment is a RBR750, [...]&nbsp;&nbsp;&nbsp; Ok.&nbsp;&gt;&nbsp;&nbsp; Firmware version?&nbsp; Connected to what? [...]&nbsp;&nbsp;&nbsp; Still wondering.&nbsp; Have you some kind of modem, for example?&nbsp;&gt;&nbsp;&nbsp;&nbsp; With my weak psychic powers, I can't see it from here.&nbsp;&nbsp;&nbsp; Still true.&nbsp;&gt; [...] that was the information that I was given.&nbsp;&nbsp;&nbsp; There's still nothing in it with which I can work.&nbsp; If they tell youto climb down from your rooftop, but you're not on your rooftop, thenthat advice is worth how much, would you say?&nbsp;&gt;&nbsp;&nbsp;&nbsp; Hard to do when there's no blacklist to overcome.&nbsp;&nbsp;&nbsp; Still true.

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Whitelist servers?

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