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WIFI disconnecting 2-3 times a day with Orbi RBK852/850 (Satelite)
Hi all
Just bought the Orbi 6 RBK852/850 2 weeks ago … the coverage and speed is good but the Wifi network discounting 2-3 times a day is a huge headache when your home is set up with ‘smart’ but wifi dependent products. I’ve also hosted an online event and got disconnected. When I called netgear, they claimed it’s not their product problem and they can fix it - blaming on my network - at a fee. I told them the product is sold at a price that we should expect decent support. Disappointing experience with Netgear!
I hope we can find some solutions here.
Thank you.
- Hi … it has been 5 days and I’m happy to report that my wifi network has stayed up!
What I’ve done … installed the Beta for 850 as recommended, then I rebooted the system by first unplugging the modem, router and satellite for 5 minutes before turning them on. I gave a 2 minutes gap (as suggested) when turning on modem, followed by the router, then the satelite.
With the stability, our network is running a lot faster and the coverage is pretty amazing. Cheers for all the help!
26 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor.Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Hi there, sorry for the delayed reply as I wanted to make sure how it has been disconnecting over the last 7 days. I can confirm that the WIFI disconnect at least once a day with the internet from our modem running perfectly fine.
What Firmware version is currently loaded?V.3.2.18.1
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Telstra Smart Modem Gen 2 (Technicolor DJA0231) Firmware 20.3.c.0329-MR19-RB
WIFI switched off
What is the size of your home? Sq Ft?
Approx 2000sq ft
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡About 30 ft
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
None, country/rural property.I've set channel to 11/44
Try disabling the following and see:
Armor.Done
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Done. (I've disabled 20/40 Coexistence)
Will keep everyone posted if this works.
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
