I've had trouble with this router a lot but a lot of the times I feel that it is fixable.This time the router keeps dropping out and shows the router with the purple light. This is fixed though when I use only the router and no satellite. This is not daisy chain I know. I've tried changing dns server. The problem with just having the router on is that the speed is drastically decreased. If it has to with the satellites it's not that I have a faulty one since I've tried it on an extra satellite that we had as well. I've also noticed a few patterns in which the wifi seems to cut depending on the location of a person and their devices. Sometimes also particular devices seem to shut down the wifi whenever they are turned on. Like turning on a laptop/tv in particular makes the wifi drop out instantly, and it's happened too many times to be coincidental. I probably have more information regarding this but hope anyone can help me. Side note:Posting an image of modem event log. I have a netgear modem. It shows a bunch of problems but theres so much I don't even know what to say.

Aht NG product are you referring too?What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

The model of the router is a rbr750. The motem that we have is a cm400. All the firmware is up to date.

FW version at v12? What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849

Tested it again. Turns out it still breaks with only the router. Both are firmware version V3.2.16.22 which is the most up to date one. The mode is V2.01.06. I live in the city but the router was working before.

Any Wifi Neighbors near by? If so, how many?

Wifi keeps disconnecting | NETGEAR Communities

13 Replies

FURRYe38
Guru
Feb 11, 2021
Aht NG product are you referring too?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- Zipsy
  Aspirant
  Feb 11, 2021
  The model of the router is a rbr750. The motem that we have is a cm400. All the firmware is up to date.
  - FURRYe38
    Guru
    Feb 11, 2021
    FW version at v12?
    
    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
    
    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    
    You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849

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Wifi keeps disconnecting