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Cookie_Monster's avatar
Cookie_Monster
Aspirant
Nov 23, 2022

WiFi Mesh (RBKE963B) And Forcing 2.4 GHz connection

I Own The Orbi Mesh WiFi 6E System - AXE11000 - 3 pack - Black (RBKE963B). The Smart Lock (Ultraloq U-Bolt Pro) that I purchased specifies that it needs a 2.4 gigahertz (GHz) connection.  Sometimes t...
Troubleshooting
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Nov 23, 2022
Cookie_Monster wrote:

Sometimes there Is difficulty connecting to the router. Is there any way to always force a 2.4 GHz at all times?

Mikey94025 is correct.  The device has only a 2.4G WiFi radio chip.  It cannot detect, nor connect to any other frequency. (not AM radio. not FM radio. not cell phone towers..... and not 5G WiFi.)

 

Difficulty connecting implies that the lock was successfully set up using the smartphone app.  i.e. it recognized and connected to the Orbi WiFi.  Is that correct?  Can you please provide more details about the problem?