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Forum Discussion
770 Install, Can't access Scan to printer (but printing works)
I have a new 770 that replaced my old 8500. My wifi network has two printers (Brother 7860DW & Canon 8580Cdw) along with computers/iphones/roku's and smart TV's. I can print BUT when I try to scan a document on the printers I get an error they cant be found. I have used 3 different programs: NAPS2, Win11 Scan App & Scanner App (Version 3.2.9.0).
The brother is not even seen in the add scanner window. At least on NAPS2 it sees the Canon but can not access it. I also turned off Norton firewall but that did nothing.
I am using a Windows 11 computer with the latest updates. The 770 is on the latest firmware. The behavior started as soon as I replaced my network gear with the Orbi and has persisted for almost 2 months now. I have tried rebooting everything, updating firmware (just updated the 770) etc.
The Orbi is running in AP mode since I am on FIO's. It worked fine with my Netgear 8500 in the same configuration. It is also worth noting we have had a solid wifi network since upgrading to the Orbi.
Any help or guidance would be greatly appreciated.
3 Replies
Something to contact the Printer Mfr about.
Maybe remove printer completely from PC and reinstall it using there SW process. Check with the Mfr though.
This Microsoft page appears to indicate that sometimes "all in one" devices appear as printers on the list of devices. (Both of these printers are "All in one" devices.)
I am a bit "old school" and use the Lan Setup feature to assign specific IP addresses to important devices on the network so that once my computers have established connections, the devices remain at the same IP address. (well, actually 90% of the devices on the network.)
p.s. Thanks for the tip about NAPS2. The Windows Scan program saves only to PNG, JPEG, TIFF, and Bitmap. NAPS2 saves to PDF. Now I have a choice!
NAPS2 found the Epson ET-3760 immediately (like Windows Scan).
The Forum has seen quite a number of posts regarding the 770 product. (Hint: users do not come to the Forum and post because they are happy.) Perhaps someone who has this router can comment on how it works with scanning.
