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Orbi RBE771 Latency issues every 60 minutes
Ever since purchasing RBE771 back in October of 2024, I have dealt with an issue where every 60 minutes exactly on the dot my internet has super high latency for 30-60 seconds, and then returns back to its normal high speeds. If I am on a Zoom call (laptop with WiFi) things get choppy and people say I am breaking up when I am speaking. If I am on my Desktop (connected via cable to the Orbi satellite) playing multi-player video games, the game gets choppy and yellow connection status icons display. I never fully disconnect, but it is extremely disruptive. I have tried for months and months on absolutely everything to try and resolve the issue, but have had no luck. I am currently on Firmware Version V10.5.18.3_2.2.37, though this issue was present in previous firmware versions as well. The satellite is 31 feet away from the base modem and router I have no Guest Network enabled. Armor is disabled. I have tried a variety of 5 GHz channels (currently using 157). I have disabled 20/40 MHz Coexistence. Traffic Meter is disabled. In the logs, there is nothing notable apart from a bunch of logs that look similar to this (without the *): [DHCP IP: (192.***.*.**)] to MAC address F0:**:**:**:**:**, Friday, May 30,2025 10:50:17 These log items don't seem to correspond with the time I see the latency issues. I am hoping someone has something else I can try to resolve this issue?Strange Reddit IPv6 issue
Hi there, I've got a relatively new 770 on the latest firmware v10.5.20.7 things work mostly as they should but there is a consistent issue that I believe is a bug possibly. When I have IPv6 DHCP turned on I cannot access Reddit through my cell phone (Samsung 25 Ultra wifi7) on the Reddit app. It consistently hangs, videos don't play, comments don't appear. When I turn off the wireless it works perfectly. When I turn off IPv6 on the router there are no issues and I can access Reddit just fine. It's very strange that this seems to be an issue but other apps and searches have no issues. I tested this on a computer on the same network (both IPv6 & 4 and there were no issues. I tested this also on an iPhone and there were similar issues (the iPhone is several years old so not wifi7). There seems to be a noticeable hanging across a few apps (always on Reddit) and even in browsers on mobile devices. I can't turn off IPv6 completely without creating cascading issues, I tried changing to open instead of secure but that didn't do anything. I'm not sure why Reddit would be problematic but I do notice that some other sites take a beat before displaying but its not a pronounced as it is with Reddit. Anyone have a suggestion or have they noticed anything similar? I've had an older Orbi and never had anything like this.Can't get my ios device to connect to Orbi 770 VPN.
I used the mobile device ovpn file vanilla except I changed the "verb" option to 3.... Here's my log file: [Nov 17, 2025, 13:45:32] Connecting to************ via UDP [Nov 17, 2025, 13:45:32] EVENT: CONNECTING [Nov 17, 2025, 13:45:32] Tunnel Options:V4,dev-type tun,link-mtu 1558,tun-mtu 1500,proto UDPv4,comp-lzo,cipher AES-128-CBC,auth SHA1,keysize 128,key-method 2,tls-client [Nov 17, 2025, 13:45:32] Creds: UsernameEmpty/PasswordEmpty [Nov 17, 2025, 13:45:32] Sending Peer Info: IV_VER=3.11.1 IV_PLAT=ios IV_NCP=2 IV_TCPNL=1 IV_PROTO=8094 IV_MTU=1600 IV_CIPHERS=AES-128-CBC:AES-192-CBC:AES-256-CBC:AES-128-GCM:AES-192-GCM:AES-256-GCM:CHACHA20-POLY1305 IV_LZO=1 IV_AUTO_SESS=1 IV_GUI_VER=net.openvpn.connect.ios_3.7.2-6402 IV_SSO=webauth,crtext [Nov 17, 2025, 13:45:32] SSL Handshake: peer certificate: CN=netgear, 1024 bit RSA, cipher: TLS_CHACHA20_POLY1305_SHA256 TLSv1.3 Kx=any Au=any Enc=CHACHA20/POLY1305(256) Mac=AEAD [Nov 17, 2025, 13:45:32] Session is ACTIVE [Nov 17, 2025, 13:45:32] EVENT: GET_CONFIG [Nov 17, 2025, 13:45:32] Sending PUSH_REQUEST to server... [Nov 17, 2025, 13:45:32] OPTIONS: 0 [sndbuf] [393216] 1 [rcvbuf] [393216] 2 [route] [192.168.1.0] [255.255.255.0] 3 [route-delay] [5] 4 [route] [64.0.0.0] [192.0.0.0] [192.168.1.1] 5 [route] [32.0.0.0] [224.0.0.0] [192.168.1.1] 6 [route] [16.0.0.0] [240.0.0.0] [192.168.1.1] 7 [route] [8.0.0.0] [248.0.0.0] [192.168.1.1] 8 [route] [4.0.0.0] [252.0.0.0] [192.168.1.1] 9 [route] [2.0.0.0] [254.0.0.0] [192.168.1.1] 10 [route] [1.0.0.0] [255.0.0.0] [192.168.1.1] 11 [redirect-gateway] [def1] 12 [route-gateway] [dhcp] 13 [ping] [10] 14 [ping-restart] [120] 15 [peer-id] [12] 16 [cipher] [AES-256-GCM] [Nov 17, 2025, 13:45:32] PROTOCOL OPTIONS: key-derivation: OpenVPN PRF compress: LZO data channel: cipher AES-256-GCM, peer-id 12 [Nov 17, 2025, 13:45:32] EVENT: ASSIGN_IP [Nov 17, 2025, 13:45:32] **bleep**: preparing TUN network settings [Nov 17, 2025, 13:45:32] **bleep**: init TUN network settings with endpoint: 104.139.20.*** [Nov 17, 2025, 13:45:32] Client exception in transport_recv: tun_prop_error: one of ifconfig or ifconfig-ipv6 must be specified [Nov 17, 2025, 13:45:32] Client terminated, restarting in 2000 ms... ________________________________ It is resolving the correct WAN IP address (I put stars in after the fact to obscure my ip) What's happening here (Note my firmware version is: V10.5.20.3_2.2.45Over the past month approximately the disconnects have become increasingly frequent
My Orbi mesh system is 6 months old. After some initial setup pains, the system worked very well for 3-4 months. Over the past month approximately the disconnects have become increasingly frequent. As I write, the system is stable, but yesterday it was disconnecting every 5-10 minutes. The system includes the RBE771 and two RBE770 satellites covering a private residence of about 3500 sq. ft. Firmware is v10.5.20.3. All settings are in their default state. I have done the elementary troubleshooting steps—multiple reboots. (Haven’t tried a factory reset yet.) The ISP is Cox. The cable modem is a Surfboard SB8200. (I originally purchased a Nighthawk CM3000, but it would not function well on the Cox system and continually lost connection. Every cable in the house and in the neighborhood was replaced in troubleshooting that to no avail. At the suggestion of the Cox technicians, I finally replaced it with the Surfboard, which has worked very well.) My issue with the Orbi seems to be similar if not identical to those discussed here. Has anyone successfully identified a solution? Any suggestions on where I should start? (I have opened a case with Netgear support.)Orbi 770 – WiFi Drops Every Hour
At the beginning of the year, I posted in this forum about hourly interruptions with my ORBI770 mesh system. At the time, other users were experiencing similar problems, and I worked with Netgear Support to identify and solve the issue. Unfortunately, the past 8–9 months have been unsuccessful... Recently, I have read less from others with the same problem. Perhaps the problem has been solved for others, or they have switched to a different vendor. Unfortunately, the problem has not yet been solved for me, and I am still regularly writing to Netgear Support and uploading logs. Unfortunately, without a qualified answer or solution. Over the past few days, I have tried a number of troubleshooting measures, such as: Adjusting NTP to a different NTP server Deactivating DHCP on ORBI and providing it on a Linux server Disabling private MAC addresses on all Apple devices and so on ... Unfortunately, none of this has been successful and I still experience hourly interruptions. I have now provided ChatGPT with the information and uploaded the log files, and received the response in the pdf attached to this post. I am aware that ChatGPT is often wrong and often just writes nonsense (e.g. firmware version, which are not available). But maybe it points in the right direction, since Netgear Support doesn't feel responsible for simply analysing log files. I also installed uptime-kuma on my computer and pinged various devices over the last few hours. I can only set the pings to every 20 seconds, so it doesn't catch all the hourly interruptions. However, you can see the pattern. In the first three screenshots, I marked the interruptions at xx:03 / xx:04 in red. In the last three screenshots, I ping the router and satellites (all wired). I find it interesting that the satellites respond faster than the router. But perhaps that is normal behaviour. Am I alone, or do others still have the same problem? Thanks. PatrickRouter/Satellite 770 issue - MLO Backhaul?
Current setup: Router is in the main area of the house with the modem and coax line (xfinity). The Satellite goes through 1 wall and up one floor of a house to my room. From the satellite, 1 ethernet cord to my desktop computer. Just recently I am experiencing an issue to where the connection for the computer drops completely. Anything related to a connection does get drop or when trying to connect to something. Examples: Staying on a twitch page to watch a stream, click on a link, telling it to go to another page, using CMD to ping a website So far it only happens with my desktop. So far no other device has this issue. I have tried restarting, power cycle, disabling IPv6, turn on MLO 240GHz bandwidth ... so far nothing works. Eventually it will fix itself but this started about 2 days and so far nothing fix it; NOT even the latest firmware update. So far I think it's the satellite having an issue with the MLO backhaul system but not sure.Orbi 772 - Please Netgear, HELP!
Hello everyone, I decided to write this post to let everyone know what I’ve been going through, all in one place, to ask for help and also acknowledge those who have truly supported me during this time. My ordeal started back in February when I bought the 772 set, thinking it would be an upgrade from my single 961 unit and a step into Wi-Fi 7. Instead, it became a nightmare. I began having constant issues with work calls on Teams—disconnecting all the time, whether wired or wireless, but mostly on wired. It made my job impossible because I couldn’t get through a single meeting without problems. On top of that, I have an Apple TV setup (latest version), tried wired and wireless, plus two second-gen HomePods in stereo playing TV sound (LG OLED C2, also tested wired and wireless) via eARC—and the audio keeps cutting out. Those are the worst problems, but not the only ones. The main unit doesn’t show connection speed for 2.4GHz devices, only for other bands. Wireless devices randomly lose connectivity. The 5GHz channel settings disappear after a reboot, and sometimes the unit refuses to apply the manual channel I set—either sticking to the wrong one or picking something else entirely. After eight long months of back-and-forth, countless logs, house maps, beta firmware tests (I tried every single version, now on the latest ending in .7), and repeated silence from support, they finally agreed to send me an RMA. Even then, I had to pay for overnight shipping because of Abrar’s incompetence at Netgear support. It still took six (!) days to arrive, late, after I had already left the location—costing me even more to get it delivered. And let me be clear: this only happened because I came here to the forum and FURRYe38 helped internally. Without that, nothing would have moved. Honestly, it seems like FURRYe38 and the community here are the only ones doing any real work. After more tests with the replacement unit, the same problems persisted. And when it came time to return the RMA unit, suddenly support became very efficient—calling and messaging nonstop to make sure I sent it back, as if I’d want to keep a defective device. When I reported the results, Abrar promised to send me a new device. I made it clear I expected a different model because this one seems fundamentally flawed. I even stressed—20 days ago—that there was a time window for shipping so it could reach me. And then, once again, support vanished. Now I feel abandoned again, with no sign of a solution, and the shipping window will be missed. So I started doing my own research and tests, hoping to help others who bought this product and have needs like mine—just to survive until I can afford something else. From my research, it looks like the latest Wi-Fi 7 models from Netgear have a design flaw: poor airflow. Later models in the 8 and 3 series have much larger vents on top and bottom, which clearly suggests a silent design fix. Many users said adding a fan solved their issues. In my case, it reduced disconnects, but they still happen—so I kept digging. I focused on the wired network, since that’s my backhaul and my work desk connection to the main unit. I left my work laptop (Dell 7450 + TP-Link 2.5G adapter) pinging the main unit overnight. The next day, I found multiple lost packets and insane ping spikes—up to 1928ms—even on a direct 3-meter cable. To confirm, I ran the same test at work on a corporate network, and it passed perfectly: zero packet loss, all pings under 1ms. My home unit couldn’t even manage to keep it under 2ms. So now I’ve isolated two problems: heat and component quality. I fixed the first, but the second persists—even on a second unit. That means it’s either a firmware issue with the network chipset, a design flaw, or a chipset that simply can’t handle stable connections. I’m willing to pay for shipping a set 872 just to hope a newer model fixes this. I just need a solution, Netgear. That’s all I want—to put this behind me and move on. Life already has enough problems. I just want to get rid of one I paid (a lot) to avoid. I still have a RBR20 on my wife's office, the RBRE960 on my in-laws and had the 752 set, but never had any of these problems that I'm having. As you can see I am (or was?) a Netgear diehard fan, but I'm being left behind with issues and poor to no support. This is not you treat any customers, even more a loyal one like me. I hope someone reads this and helps and please Netgear, let's work here on something, PLEASE! Thank you. My Setup: RBE 772 (main unit already replaced by RMA) Firmware: V10.5.20.7_2.2.48 Devices connected: ~45 (4 wired, 41 wireless, mostly 2.4ghz) Backhaul: WiredRBE771 Connection Constantly Dropping
I have an RBE771/RBE770 that I have had running for just under a year. My current setup I am using Ting and I get 2GB up/down. They have a fiber modem which I run into the Orbi and I also have a NETGEAR 8-port 2.5G Multi-Gigabit Ethernet Plus Switch. In the last month, I am getting 10-20 drops a day. I can't hit a website at all and everything comes to a grinding halt. Sometime the connection comes back after 3-5 minutes but lately I am just unplugging the Router to reboot it. My firmware was current in the admin console but a Netgear search said the latest was V10.5.20.3 so I loaded that up about 4 days ago. No change on the drops at all. I contacted Ting and they of course said everything was fine on their end. They show a solid connection and no errors. Any suggestions on troubleshooting here? I will probably replace all cables this weekend for grins but this is nuts on a less than one year old Orbi Mesh system. My prior Orbi system was amazing for years but was limited to 1GB so I had to upgrade when Ting gave us 2GB. The logs I am looking at are basically worthless from the admin panel. Just basic info and nothing isolating an error. Appreciate any feedback!Orbi router / satellite continual drop out
I have a new 770 series after installing I had a period of good service but now the satellites disconnect daily I have to power reset all and resync netgesr support log it but then tell me to call which I’ve tried but can’t get an answer all units are no same firmware release it’s a total pain
