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Orbi 770 Satellites Randomly Disable All Radios and Drop Clients
I’m posting this to document a serious defect in the Orbi 770 series and to express growing frustration after months of dealing with it. I have an Orbi 770 system (RBE770 satellites, firmware V10.5.20.3). One or both satellites will randomly stop broadcasting on all bands (2.4 / 5 / 6 GHz) while continuing to report a perfectly healthy status everywhere Netgear tells you to look. From the router UI: Satellites show “Good” Backhaul (wired or wireless — tested both) remains connected No warnings, alerts, or errors From the Orbi mobile app: Satellites show online and healthy No indication of any issue From the satellite’s own web UI (when you log in directly): The page proudly states “Your WiFi Orbi Satellite connection is up and running” However, ALL radios (2.4 / 5 / 6 GHz) are disabled This is incredibly misleading. Yes, the satellite is powered on — but it is not functioning as a WiFi access point. The management interface claims everything is fine while the radios are effectively dead. The only way to discover this is by: Noticing degraded WiFi performance, and Manually logging into the satellite’s local web UI to confirm the radios are disabled There is no notification, no alert, and no exposed log entry that explains why this happens. Impact When this occurs: Clients drop or cling to distant APs Overall network performance degrades The mesh effectively collapses silently The only workaround is rebooting the affected satellite(s). This restores service temporarily, but the issue reoccurs — often once or twice per week. For a system in this price range, that is unacceptable. Why “Interference” Is Not a Valid Answer Even if this were RF-related (which I doubt), the platform provides no visibility and no control: No RSSI / dBm metrics No interference indicators No spectrum analysis No transmit power control No actionable RF diagnostics If satellites were “too close” (they aren’t, they're more than 40 feet away from each other), I still have no way to tune or mitigate overlap. The system simply disables itself and leaves the user guessing. Additional Context Firmware updates have not resolved this Hardware has been RMA’d with no improvement Wired vs wireless backhaul makes no difference My neighbor’s Orbi 970 series exhibits the same behavior All bands fail simultaneously, pointing to a firmware or radio state failure, not roaming behavior Conclusion This appears to be a fundamental firmware defect where the radio subsystem fails while every management interface (router UI, satellite UI, mobile app) continues to report “healthy” and “up and running.” For a premium mesh product, silently disabling radios with no alert, no diagnostics, and no explanation is unacceptable. If Netgear is aware of this issue, it needs to be acknowledged. If logs exist, they need to be exposed. If engineering is investigating, customers deserve transparency. Right now, this product behaves like an expensive beta.This frustrating intermittent issue.
We have observed that Orbi continuously reassigns IP addresses to certain devices, which causes those devices to experience frequent and intermittent Wi-Fi disconnections. This issue has been present for a long period of time and also affects the RBE97X series, indicating that it is not limited to a single model. At this point, we would like to understand when a permanent fix is expected. This issue has already impacted multiple customers, and despite our continued efforts to troubleshoot and explain, the situation has become increasingly difficult to manage. As a distributor, we are under significant pressure, and it is becoming very challenging to maintain customer confidence without a clear resolution timeline or roadmap from NETGEAR. We sincerely request this issue to be prioritized and would appreciate any update, workaround, or estimated timeline for resolution. model：RBE773 FW：v10.5.20.7Orbi 770 keeps disconnecting
I got an Orbi 770 with two satellites for 800$+ 8 months back (RBE770/RBE771). I got it imagining that this is a high end product and will give me stable Wi-Fi and connectivity for my whole home. It was all good for the first two and a half months, then the issues started popping. All my devices started seeing random Wi-Fi disconnects multiple times a day. I suspect it happens during the transition point between my router and satellite but I'm not sure. My phone for example keeps disconnecting and reconnecting often even when I'm in the same place on my bed. I followed all the troubleshooting steps that I can find online and in Reddit and simply am unable to fix the issue. The Orbi app says that I cannot reach out to customer care or create an online support case for this issue. I feel like Netgear is holding me hostage after taking 850 plus dollars. So, out of desperation to make my router work and since I cannot afford another router I am reaching out to this community for help fix my Wi-Fi. Below are all the troubleshooting steps that I've tried but I still have random Wi-Fi disconnects: Use Wi-Fi backhaul to connect all three router+2sats. (Tried this to eliminate any issues with ethernet cable) Use ethernet cables , my house had it wired to connect all three devices. ( Tried this to eliminate any issues with Wi-Fi connectivity between devices) Confirm that the three devices are at least 40 ft apart from each other.(General recommendation I see online) Use only two devices, one router one satellite. ( Just another test in case my router and satellites are close to each other, Made sure they are at least 50 plus feet apart. Use multiple phones ( to double check it's not my phone specific issue) Restarted my phone, laptop, router, satellites multiple times. Factory reset my Orbi router and satellites Update to latest firmware Disable IPv6 Revert firmware version to v10.5.18.3 (some reddit threads mention this version to be functional and fixing issues) Confirmed there is no VPN on phone. Disabled Mac randomizer on phone and devices All about did not fix my issue and I don't have hope on being able to reach Netgear for help. Can someone from this community help me in this issue? Is it in hardware issue or some bad software update?
