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RBE771 Connection Constantly Dropping
I have an RBE771/RBE770 that I have had running for just under a year. My current setup I am using Ting and I get 2GB up/down. They have a fiber modem which I run into the Orbi and I also have a NETGEAR 8-port 2.5G Multi-Gigabit Ethernet Plus Switch. In the last month, I am getting 10-20 drops a day. I can't hit a website at all and everything comes to a grinding halt. Sometime the connection comes back after 3-5 minutes but lately I am just unplugging the Router to reboot it. My firmware was current in the admin console but a Netgear search said the latest was V10.5.20.3 so I loaded that up about 4 days ago. No change on the drops at all. I contacted Ting and they of course said everything was fine on their end. They show a solid connection and no errors. Any suggestions on troubleshooting here? I will probably replace all cables this weekend for grins but this is nuts on a less than one year old Orbi Mesh system. My prior Orbi system was amazing for years but was limited to 1GB so I had to upgrade when Ting gave us 2GB. The logs I am looking at are basically worthless from the admin panel. Just basic info and nothing isolating an error. Appreciate any feedback!Orbi router / satellite continual drop out
I have a new 770 series after installing I had a period of good service but now the satellites disconnect daily I have to power reset all and resync netgesr support log it but then tell me to call which I’ve tried but can’t get an answer all units are no same firmware release it’s a total painOrbi 772 - Please Netgear, HELP!
Hello everyone, I decided to write this post to let everyone know what I’ve been going through, all in one place, to ask for help and also acknowledge those who have truly supported me during this time. My ordeal started back in February when I bought the 772 set, thinking it would be an upgrade from my single 961 unit and a step into Wi-Fi 7. Instead, it became a nightmare. I began having constant issues with work calls on Teams—disconnecting all the time, whether wired or wireless, but mostly on wired. It made my job impossible because I couldn’t get through a single meeting without problems. On top of that, I have an Apple TV setup (latest version), tried wired and wireless, plus two second-gen HomePods in stereo playing TV sound (LG OLED C2, also tested wired and wireless) via eARC—and the audio keeps cutting out. Those are the worst problems, but not the only ones. The main unit doesn’t show connection speed for 2.4GHz devices, only for other bands. Wireless devices randomly lose connectivity. The 5GHz channel settings disappear after a reboot, and sometimes the unit refuses to apply the manual channel I set—either sticking to the wrong one or picking something else entirely. After eight long months of back-and-forth, countless logs, house maps, beta firmware tests (I tried every single version, now on the latest ending in .7), and repeated silence from support, they finally agreed to send me an RMA. Even then, I had to pay for overnight shipping because of Abrar’s incompetence at Netgear support. It still took six (!) days to arrive, late, after I had already left the location—costing me even more to get it delivered. And let me be clear: this only happened because I came here to the forum and FURRYe38 helped internally. Without that, nothing would have moved. Honestly, it seems like FURRYe38 and the community here are the only ones doing any real work. After more tests with the replacement unit, the same problems persisted. And when it came time to return the RMA unit, suddenly support became very efficient—calling and messaging nonstop to make sure I sent it back, as if I’d want to keep a defective device. When I reported the results, Abrar promised to send me a new device. I made it clear I expected a different model because this one seems fundamentally flawed. I even stressed—20 days ago—that there was a time window for shipping so it could reach me. And then, once again, support vanished. Now I feel abandoned again, with no sign of a solution, and the shipping window will be missed. So I started doing my own research and tests, hoping to help others who bought this product and have needs like mine—just to survive until I can afford something else. From my research, it looks like the latest Wi-Fi 7 models from Netgear have a design flaw: poor airflow. Later models in the 8 and 3 series have much larger vents on top and bottom, which clearly suggests a silent design fix. Many users said adding a fan solved their issues. In my case, it reduced disconnects, but they still happen—so I kept digging. I focused on the wired network, since that’s my backhaul and my work desk connection to the main unit. I left my work laptop (Dell 7450 + TP-Link 2.5G adapter) pinging the main unit overnight. The next day, I found multiple lost packets and insane ping spikes—up to 1928ms—even on a direct 3-meter cable. To confirm, I ran the same test at work on a corporate network, and it passed perfectly: zero packet loss, all pings under 1ms. My home unit couldn’t even manage to keep it under 2ms. So now I’ve isolated two problems: heat and component quality. I fixed the first, but the second persists—even on a second unit. That means it’s either a firmware issue with the network chipset, a design flaw, or a chipset that simply can’t handle stable connections. I’m willing to pay for shipping a set 872 just to hope a newer model fixes this. I just need a solution, Netgear. That’s all I want—to put this behind me and move on. Life already has enough problems. I just want to get rid of one I paid (a lot) to avoid. I still have a RBR20 on my wife's office, the RBRE960 on my in-laws and had the 752 set, but never had any of these problems that I'm having. As you can see I am (or was?) a Netgear diehard fan, but I'm being left behind with issues and poor to no support. This is not you treat any customers, even more a loyal one like me. I hope someone reads this and helps and please Netgear, let's work here on something, PLEASE! Thank you. My Setup: RBE 772 (main unit already replaced by RMA) Firmware: V10.5.20.7_2.2.48 Devices connected: ~45 (4 wired, 41 wireless, mostly 2.4ghz) Backhaul: WiredI also just installed a new 770 with one satellite
I also just installed a new 770 with one satellite. And it was dropping the WiFi a few times a day. Was going to figure out how to return it when I came across a Reddit thread talking about known issues with firmware version 10.5.20.3. All sorts of stability issues, dropping WiFi, especially if you have a few 2.4Ghz devices like cameras. The thread indicated that 10.5.19.x was even worse then 10.5.20.x. It recommended manually reverting back to 10.5.18.3. I pulled the older downloads off the NetGear site (router different firmware than satellite(s)) and immediately failed at installing either package. Turns out you have to update from a hardwired ethernet device. The updates went smoothly once I figured that out. I've been up and running without issues for the past 23 hours so far - prior to updating I would have dropped WiFi at least 2 or 3 times by now. Oh, you'll want to disable the Orbi Auto Firmware Update on the Online Update tab. Hope this helps...
RBE771 slow download
I'm having the same issue but everything I've tried is over a wired connection - no wireless. This is what I've experienced. I've just started using Ziply Fiber and signed up for the 2000Mbps (2 gig) plan. I've been running an RBR750 (supports 1 gig) that has been working fine. Speedtest speeds on the RBR750 over wired connections have consistently been ~900Mbps down and ~850Mbps up (have tested this for about a month since upgrading to the 2Gbps plan). This is expected as the RBR750 only supports 1 gig. All of my testing has been over a wired connection to two separate and powerful Windows systems - 1 running Windows 10 and the other Windows 11. Both systems have consistently reported the same download and upload speeds. Since the RBR750 does not support 2 gig I purchased the RBE771 that does support 2 gig. Before any testing began I upgraded the firmware to the latest. After configuring it in exactly the same network configuration (everything wired, etc.) I used the built in (on the Orbi router) Speedtest app and I got about ~2300Mbps down and ~2200Mbps up. When using the Windows based Speedtest on exactly the same Windows systems, configured with the RBE771 (2 gig) router I consistently get ~450Mbps down and ~850Mbps up. Thinking that something might have changed that caused this issue, I switched back to the old RBR750 (only supports 1 Gbps). I once again got ~900Mbps down and ~850Mbps up speeds using the Windows based Speedtest on the two Windows systems. Just to clarify, the only thing that has changed (between these two tests) in this environment is the Netgear router. Nothing else has been modified. Clearly the RBE771 router is suspect. I called NetGear support. No love. They suggested all of the usual stuff (reboot every component, etc.). They eventually said they had to get off the call but would call me back. Have not heard from them since. Any thoughts?Orbi 770 – WiFi Drops Every Hour
At the beginning of the year, I posted in this forum about hourly interruptions with my ORBI770 mesh system. At the time, other users were experiencing similar problems, and I worked with Netgear Support to identify and solve the issue. Unfortunately, the past 8–9 months have been unsuccessful... Recently, I have read less from others with the same problem. Perhaps the problem has been solved for others, or they have switched to a different vendor. Unfortunately, the problem has not yet been solved for me, and I am still regularly writing to Netgear Support and uploading logs. Unfortunately, without a qualified answer or solution. Over the past few days, I have tried a number of troubleshooting measures, such as: Adjusting NTP to a different NTP server Deactivating DHCP on ORBI and providing it on a Linux server Disabling private MAC addresses on all Apple devices and so on ... Unfortunately, none of this has been successful and I still experience hourly interruptions. I have now provided ChatGPT with the information and uploaded the log files, and received the response in the pdf attached to this post. I am aware that ChatGPT is often wrong and often just writes nonsense (e.g. firmware version, which are not available). But maybe it points in the right direction, since Netgear Support doesn't feel responsible for simply analysing log files. I also installed uptime-kuma on my computer and pinged various devices over the last few hours. I can only set the pings to every 20 seconds, so it doesn't catch all the hourly interruptions. However, you can see the pattern. In the first three screenshots, I marked the interruptions at xx:03 / xx:04 in red. In the last three screenshots, I ping the router and satellites (all wired). I find it interesting that the satellites respond faster than the router. But perhaps that is normal behaviour. Am I alone, or do others still have the same problem? Thanks. Patrick
