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Orbi 770 keeps disconnecting
I got an Orbi 770 with two satellites for 800$+ 8 months back (RBE770/RBE771). I got it imagining that this is a high end product and will give me stable Wi-Fi and connectivity for my whole home. It was all good for the first two and a half months, then the issues started popping. All my devices started seeing random Wi-Fi disconnects multiple times a day. I suspect it happens during the transition point between my router and satellite but I'm not sure. My phone for example keeps disconnecting and reconnecting often even when I'm in the same place on my bed. I followed all the troubleshooting steps that I can find online and in Reddit and simply am unable to fix the issue. The Orbi app says that I cannot reach out to customer care or create an online support case for this issue. I feel like Netgear is holding me hostage after taking 850 plus dollars. So, out of desperation to make my router work and since I cannot afford another router I am reaching out to this community for help fix my Wi-Fi. Below are all the troubleshooting steps that I've tried but I still have random Wi-Fi disconnects: Use Wi-Fi backhaul to connect all three router+2sats. (Tried this to eliminate any issues with ethernet cable) Use ethernet cables , my house had it wired to connect all three devices. ( Tried this to eliminate any issues with Wi-Fi connectivity between devices) Confirm that the three devices are at least 40 ft apart from each other.(General recommendation I see online) Use only two devices, one router one satellite. ( Just another test in case my router and satellites are close to each other, Made sure they are at least 50 plus feet apart. Use multiple phones ( to double check it's not my phone specific issue) Restarted my phone, laptop, router, satellites multiple times. Factory reset my Orbi router and satellites Update to latest firmware Disable IPv6 Revert firmware version to v10.5.18.3 (some reddit threads mention this version to be functional and fixing issues) Confirmed there is no VPN on phone. Disabled Mac randomizer on phone and devices All about did not fix my issue and I don't have hope on being able to reach Netgear for help. Can someone from this community help me in this issue? Is it in hardware issue or some bad software update?771 LAG issues
I have exactly the same issue, the router lags on the same minute every hour (From when it is booted), I've tried everything, every new FW for the last 11 months, disabled IPV6, Armor, Traffic Meter etc, I am an electronic engineer by profession and I know my network setup and ISP is good. I bought this for my family that games everyday and the lag is very infuriating when online gaming, this router was supposed to be an upgrade from our RBR750 mesh, I have tried our PCs hardwired into the satellites and over WiFi but the issue persists on both connection types, I have bought Netgear routers for around 20 yrs now as they have been very stable with no issues but the RBE77 1 is this worst experience I have ever had. I've been holding on for a FW fix however since the problem has not been fixed with any FW update this year I'm now at the point of switching brands for the first time in 20 yrs.Satellites aren't picking up any devices
I just purchased another RBE770 to connect to my existing mesh network to work a perceived coverage issue. I have a 3 story home with approximately 2400 square feet per floor. The new device is incapable of finding any satellites in the network. I drilled into the 2 satellites and see they are carrying none of the devices in the house. I attempted to open a ticket with the new satellite to see if I could get it to event connect to the mesh and it can't find any devices. The new satellite is 15 feet from one of the other satellites. I can see the 2 theoretically working satellites in the orbit app. I attempted to open a support ticket with the bot. It took the serial number of the device and when I tried to select it from the bot all my devices are now missing. Is there any way to actually get to a human before I replace this equipment. Are there any suggestions for what to check to see why all the devices in my house are only capable of connecting to a router in my basement instead any of the 3 satellites distributed throughout the house? I am absolutely unimpressed with their equipments performance and inability to get any support. I have been using netgear equipment for many years and it seems they no longer are capable of supporting their products.Orbi RBE770/771 Mesh - Static IP a NOGO
I purchased the Orbi system in January 2025 and most of that time I had this system running behind my private LAN as a router - technically speaking, double-NATing. For clarity I have 30+ years in IT. A few weeks ago I attempted to place this on my FIOS ISP with a static IP address assigned to me (I have 5 w/ 2 in use). I performed a factory reset. No matter what static IP I use I can get a LAN IP from the Orbi DHCP service but no Internet access whatsoever. If I put the system behind a working router (typically Asus), the Orbi system works fine and passes traffic through the WAN interface well (to the primary LAN). When the Orbi's WAN interface is connected to my static IP service, the LED on the bottom of the unit is purple. I've spoken with support going on ~ 3 hours total investment of my time, and they pushed a ticket into engineering. I am still awaiting a response. Any idea folks? Thanks for the consideration.Strange Reddit IPv6 issue
Hi there, I've got a relatively new 770 on the latest firmware v10.5.20.7 things work mostly as they should but there is a consistent issue that I believe is a bug possibly. When I have IPv6 DHCP turned on I cannot access Reddit through my cell phone (Samsung 25 Ultra wifi7) on the Reddit app. It consistently hangs, videos don't play, comments don't appear. When I turn off the wireless it works perfectly. When I turn off IPv6 on the router there are no issues and I can access Reddit just fine. It's very strange that this seems to be an issue but other apps and searches have no issues. I tested this on a computer on the same network (both IPv6 & 4 and there were no issues. I tested this also on an iPhone and there were similar issues (the iPhone is several years old so not wifi7). There seems to be a noticeable hanging across a few apps (always on Reddit) and even in browsers on mobile devices. I can't turn off IPv6 completely without creating cascading issues, I tried changing to open instead of secure but that didn't do anything. I'm not sure why Reddit would be problematic but I do notice that some other sites take a beat before displaying but its not a pronounced as it is with Reddit. Anyone have a suggestion or have they noticed anything similar? I've had an older Orbi and never had anything like this.Can't get my ios device to connect to Orbi 770 VPN.
I used the mobile device ovpn file vanilla except I changed the "verb" option to 3.... Here's my log file: [Nov 17, 2025, 13:45:32] Connecting to************ via UDP [Nov 17, 2025, 13:45:32] EVENT: CONNECTING [Nov 17, 2025, 13:45:32] Tunnel Options:V4,dev-type tun,link-mtu 1558,tun-mtu 1500,proto UDPv4,comp-lzo,cipher AES-128-CBC,auth SHA1,keysize 128,key-method 2,tls-client [Nov 17, 2025, 13:45:32] Creds: UsernameEmpty/PasswordEmpty [Nov 17, 2025, 13:45:32] Sending Peer Info: IV_VER=3.11.1 IV_PLAT=ios IV_NCP=2 IV_TCPNL=1 IV_PROTO=8094 IV_MTU=1600 IV_CIPHERS=AES-128-CBC:AES-192-CBC:AES-256-CBC:AES-128-GCM:AES-192-GCM:AES-256-GCM:CHACHA20-POLY1305 IV_LZO=1 IV_AUTO_SESS=1 IV_GUI_VER=net.openvpn.connect.ios_3.7.2-6402 IV_SSO=webauth,crtext [Nov 17, 2025, 13:45:32] SSL Handshake: peer certificate: CN=netgear, 1024 bit RSA, cipher: TLS_CHACHA20_POLY1305_SHA256 TLSv1.3 Kx=any Au=any Enc=CHACHA20/POLY1305(256) Mac=AEAD [Nov 17, 2025, 13:45:32] Session is ACTIVE [Nov 17, 2025, 13:45:32] EVENT: GET_CONFIG [Nov 17, 2025, 13:45:32] Sending PUSH_REQUEST to server... [Nov 17, 2025, 13:45:32] OPTIONS: 0 [sndbuf] [393216] 1 [rcvbuf] [393216] 2 [route] [192.168.1.0] [255.255.255.0] 3 [route-delay] [5] 4 [route] [64.0.0.0] [192.0.0.0] [192.168.1.1] 5 [route] [32.0.0.0] [224.0.0.0] [192.168.1.1] 6 [route] [16.0.0.0] [240.0.0.0] [192.168.1.1] 7 [route] [8.0.0.0] [248.0.0.0] [192.168.1.1] 8 [route] [4.0.0.0] [252.0.0.0] [192.168.1.1] 9 [route] [2.0.0.0] [254.0.0.0] [192.168.1.1] 10 [route] [1.0.0.0] [255.0.0.0] [192.168.1.1] 11 [redirect-gateway] [def1] 12 [route-gateway] [dhcp] 13 [ping] [10] 14 [ping-restart] [120] 15 [peer-id] [12] 16 [cipher] [AES-256-GCM] [Nov 17, 2025, 13:45:32] PROTOCOL OPTIONS: key-derivation: OpenVPN PRF compress: LZO data channel: cipher AES-256-GCM, peer-id 12 [Nov 17, 2025, 13:45:32] EVENT: ASSIGN_IP [Nov 17, 2025, 13:45:32] **bleep**: preparing TUN network settings [Nov 17, 2025, 13:45:32] **bleep**: init TUN network settings with endpoint: 104.139.20.*** [Nov 17, 2025, 13:45:32] Client exception in transport_recv: tun_prop_error: one of ifconfig or ifconfig-ipv6 must be specified [Nov 17, 2025, 13:45:32] Client terminated, restarting in 2000 ms... ________________________________ It is resolving the correct WAN IP address (I put stars in after the fact to obscure my ip) What's happening here (Note my firmware version is: V10.5.20.3_2.2.45Over the past month approximately the disconnects have become increasingly frequent
My Orbi mesh system is 6 months old. After some initial setup pains, the system worked very well for 3-4 months. Over the past month approximately the disconnects have become increasingly frequent. As I write, the system is stable, but yesterday it was disconnecting every 5-10 minutes. The system includes the RBE771 and two RBE770 satellites covering a private residence of about 3500 sq. ft. Firmware is v10.5.20.3. All settings are in their default state. I have done the elementary troubleshooting steps—multiple reboots. (Haven’t tried a factory reset yet.) The ISP is Cox. The cable modem is a Surfboard SB8200. (I originally purchased a Nighthawk CM3000, but it would not function well on the Cox system and continually lost connection. Every cable in the house and in the neighborhood was replaced in troubleshooting that to no avail. At the suggestion of the Cox technicians, I finally replaced it with the Surfboard, which has worked very well.) My issue with the Orbi seems to be similar if not identical to those discussed here. Has anyone successfully identified a solution? Any suggestions on where I should start? (I have opened a case with Netgear support.)