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cosmo1483's avatar
cosmo1483
Aspirant
Jul 07, 2026

Orbi 770 3 pack failure

My orbi 773 purchased 9 months ago has failed on me.  Only the WAN port works.  the LAN wired ports work, won't connect to any satellite wired or wirelessly, and internet only works when it's just the router itself, but only works on the 2.4GHz spectrum.  No 5 or 6GHz output or connections.  

 

Tried factory reset, tried reinstall firmware, tried downgrade firmware.  Wasted so much time on this.

 

I've submitted a ticket several days ago, but have yet to hear anything, which my significant other is LIVID about. 

 

So I decided to come here to try and get some movement on my ticket, xxxxxxxx.

 

Thanks.

 

orbi 770 series

2 Replies

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Jul 07, 2026

    Hello cosmo1483​ ,

     

    Welcome to the NETGEAR Community!

     

    I understand that you are experiencing technical difficulties with the network connectivity of your wireless and LAN networks of your RBE773. I will escalate this issue on your behalf to our experts for further analysis. 

     

    Thank you for bringing this issue to our attention!

     

    For your security, please refrain from adding case numbers to the community post. If needed feel free to add that information in a private message to community moderators.

     

    I have removed your case number from the original post. No further action is needed from you at this time.

     

    We thank you for your continued patronage!

     

     

    Best, 

    Kevin 

    NETGEAR Team