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I contacted Netgear support sousing their chat function. Then”person”: gave me a number to called to get an “expert”. The actual problem was an HP printer dropping connections. Ingot passed to the expert, and it turned out to be N Solutions, a scam that’s been reported in the Netgear forums. I was stupid - he was mumbling about network overload coming from my laptop, slimed to fix it by turning off some autostarts I use and claimed to install a firewall. Nothing was installed, I was charged $350 for “3 years”. NEVER deal with these guys. Netgear needs to fire out how their chat got hijacked. Yes, I should have known better - I’ve worked in network support and development for 50 years. I must be getting old :)Orbi 771 lags every 60 minutes exactly
The previous discussion was reply locked, but I have some more information on the issue that I've been dealing with for the past year and a half. Previous discussion: Orbi RBE771 Latency issues every 60 minutes Every 60 minutes on the dot, my Orbi lags for about 30 seconds. Games become choppy, video calls become choppy, streaming video can also be interrupted. After ~30 seconds, everything returns to normal and my high speeds and low ping resumes. Summarizing my system: Orbi 771 RBR directly connected to NETGEAR CM3000, which is directly connected to COAX into the wall (No Splitter). Xfinity is the internet provider. Orbi 771 RBS is ~30 feet away from the RBR and is one floor above. My computer is connected via Ethernet to the RBR. My work laptop is connected to the RBR. Both my computer, laptop, and phone all experience the issue. Summarizing some of the things tried in the past: - Tried various channels. I'm currently using channel 11 for 2.5 ghz channel and channel 48 for my 5 ghz channel, but I have tried them all - Xfinity tech has come to the house twice in the past year and a half and has seen no issues. - Disabled Guest Network - Disabled 20/40MHz Coexistence - Disabled Armor - Disabled Traffic Meter - Verified and tried different cables and brands. - Factory reset Orbi and Netgear CM3000. - The issue has been present for every single firmware version since October 2024. I have upgraded to each version as they have become available in hopes of it fixing the issue ---- Now getting to the new data. I installed Wireshark and successfully ran a couple captures during the choppiness event and eventual recovery. I then ran the captures through Claude Sonnet 4.6 (Extended) to analyze and graph the issues. Here's what it had to say (with sensitive information redacted with "x" and addresses masked): """ The satellite is the trigger. The LLDP packet at t=28s contains a self-identification that cracks the whole case open. The device at 192.xxx.x.11 (MAC xx:xx:xx:xx:xx:aa) broadcasts its own name and firmware: System name: RBE770 System description: OpenWrt 19.07-SNAPSHOT @ RBE770 That's your Orbi satellite. And it's sending EAPoL (802.1X port authentication) frames to the IEEE multicast address at t=1s, t=9-10s, and t=16s — exactly during the choppy window. These EAPoL frames mean the satellite is re-authenticating its backhaul connection with the main Orbi router. When this happens, the router's DPI engine has to re-examine and re-classify all traffic flowing through the satellite link. That re-classification is what causes the 300-370 ms buffering cycles you see for the entire first 19 seconds. At t=19s, re-authentication finishes, the DPI engine settles, and packets start flowing smoothly. This also explains the DHCP failure: a device (MAC xx:xx:xx:xx:xx:bb) sent two DHCP Discovers at t=9.8s and t=12.8s asking for 192.xxx.x.22, and the router never replied. The satellite's backhaul disruption was breaking DHCP forwarding too — it wasn't just gaming that was affected. Diagnosis: the 60-minute timer is the satellite backhaul lease The Orbi satellite's wireless backhaul uses a timed connection interval. Every ~60 minutes it re-syncs with the main router, which triggers EAPoL re-authentication. That re-authentication is what kicks the DPI engine into the buffering state. It's not a QoS database refresh from the internet — the trigger lives entirely inside your own home network. """ I have lots of data and charts I am trying to attach here as well, but it's unfortunately not letting me attach an image to this post. Unfortunately, I'm not sure what I can do to resolve the issue, but it's had a large impact on my work and recreation over the past year and a half so I am hoping this increased data helps lead to a resolution.Solution to replace my Spectrum router
Newest spectrum router in office, wife has signal stability issues in living room about 60 feet from router, also 2 outside cameras have poor signal, about 45 ft from router on outside of rock wall, another is 25 ft away has an excellent signal, I set the cameras up on 2.4 from spectrum Is there an Orbi mesh system that will solve my problem? Was also reading about the Eero 7 system ThanksRBE 771 Random connection degradation every 30 minutes to an hour
Every half hour or so all the devices on my home network have heavy lag for around 30 seconds. This happens regardless of hardwired/wifi, and with satellites connected or not. I've tried updating the firmware a couple times since getting this router/mesh setup to no avail. Today I tried manually updating the firmware, power cycling, then factory resetting the setup, but this issue is still occurring. I have 2Gbps fiber optic and it appears stable on their end, but this issue has persisted.I have the 770 with two satellites
I have the 770 with two satellites. Everything works fantastic easy connections. The problem that I have is we game with Quest headsets. We have constant drops and reconnects while gaming. Until recently when I disconnected the satellite in the living room and now have one satellite posted in an out building. Now we have no drops or disconnects. So I'm to Guess that the message system is working as is transferring the signal between satellites and that's what causes the drop. My next stage of testing is to move the router into the central location of the home and see if it covers all of my outdoor devicesSatellites for RBE771 connect but don't work
I have been fighting this problem for weeks. I have an Orbi 97 system RBE771 with 2 satellites. The computer connected directly to the Router via WiFi has great speed and the router itself test gets 84mbps/34 which is good for my radio frequency service. The problem I am having is that anything connected to the satellites don't work. The dashboard says satellite is connected via Ethernet in the dashboard and it is "GOOD", and the computer connected to the satellite via Ethernet assigned IP addresses via DHCP, and shows it is connected to the router, and the computer connected to satellite by WiFi is also assigned an IP but they cannot access the internet, nor can I log into the router dashboard via the satellite because of the glacial speed. It may take up to 2 minutes for a webpage to appear. I am at a loss. This problem started about 3 months ago and has been intermittent. Like yesterday I finally got 40Mbps using Wifi or Ethernet on the satellite but today, I got nothing. I have run continuity tests on all cables from the router to satellite and they are good. The firmware on all devices is current. Please help. Netgear wants to charge me $99 to fix this setup that is under warranty (BAD vibes and I will not be recommending Netgear to any of my clients )Orbi 770 Satellites Randomly Disable All Radios and Drop Clients
I’m posting this to document a serious defect in the Orbi 770 series and to express growing frustration after months of dealing with it. I have an Orbi 770 system (RBE770 satellites, firmware V10.5.20.3). One or both satellites will randomly stop broadcasting on all bands (2.4 / 5 / 6 GHz) while continuing to report a perfectly healthy status everywhere Netgear tells you to look. From the router UI: Satellites show “Good” Backhaul (wired or wireless — tested both) remains connected No warnings, alerts, or errors From the Orbi mobile app: Satellites show online and healthy No indication of any issue From the satellite’s own web UI (when you log in directly): The page proudly states “Your WiFi Orbi Satellite connection is up and running” However, ALL radios (2.4 / 5 / 6 GHz) are disabled This is incredibly misleading. Yes, the satellite is powered on — but it is not functioning as a WiFi access point. The management interface claims everything is fine while the radios are effectively dead. The only way to discover this is by: Noticing degraded WiFi performance, and Manually logging into the satellite’s local web UI to confirm the radios are disabled There is no notification, no alert, and no exposed log entry that explains why this happens. Impact When this occurs: Clients drop or cling to distant APs Overall network performance degrades The mesh effectively collapses silently The only workaround is rebooting the affected satellite(s). This restores service temporarily, but the issue reoccurs — often once or twice per week. For a system in this price range, that is unacceptable. Why “Interference” Is Not a Valid Answer Even if this were RF-related (which I doubt), the platform provides no visibility and no control: No RSSI / dBm metrics No interference indicators No spectrum analysis No transmit power control No actionable RF diagnostics If satellites were “too close” (they aren’t, they're more than 40 feet away from each other), I still have no way to tune or mitigate overlap. The system simply disables itself and leaves the user guessing. Additional Context Firmware updates have not resolved this Hardware has been RMA’d with no improvement Wired vs wireless backhaul makes no difference My neighbor’s Orbi 970 series exhibits the same behavior All bands fail simultaneously, pointing to a firmware or radio state failure, not roaming behavior Conclusion This appears to be a fundamental firmware defect where the radio subsystem fails while every management interface (router UI, satellite UI, mobile app) continues to report “healthy” and “up and running.” For a premium mesh product, silently disabling radios with no alert, no diagnostics, and no explanation is unacceptable. If Netgear is aware of this issue, it needs to be acknowledged. If logs exist, they need to be exposed. If engineering is investigating, customers deserve transparency. Right now, this product behaves like an expensive beta.