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Webiste unreachable with firmware 10.5.20.3
Hi, Since I upgraded the Orbi system (both my Base and Satellite are on firmware 10.5.20.3), I can't access to artisan.plus website from my wifi network on any of the machines I have (Macs, Windows, iphones, ipad). The netwok is like that : French provide (free) fiber box <-Ethernet-> Orbi <-WiFi-> all the machines Before upgrading the firmware, I had no problem accessing artisan.plus via the wifi network. If I connect directly one of my mac via ethernet on the fiber box, I have no problem accessing artisan.plus Weirdest thing, if I activate Apple Private Relay on a Mac connected via Orbi using 10.5.20.3 firmware, I can access artisan.plus.Orbi 770 – WiFi Drops Every Hour
At the beginning of the year, I posted in this forum about hourly interruptions with my ORBI770 mesh system. At the time, other users were experiencing similar problems, and I worked with Netgear Support to identify and solve the issue. Unfortunately, the past 8–9 months have been unsuccessful... Recently, I have read less from others with the same problem. Perhaps the problem has been solved for others, or they have switched to a different vendor. Unfortunately, the problem has not yet been solved for me, and I am still regularly writing to Netgear Support and uploading logs. Unfortunately, without a qualified answer or solution. Over the past few days, I have tried a number of troubleshooting measures, such as: Adjusting NTP to a different NTP server Deactivating DHCP on ORBI and providing it on a Linux server Disabling private MAC addresses on all Apple devices and so on ... Unfortunately, none of this has been successful and I still experience hourly interruptions. I have now provided ChatGPT with the information and uploaded the log files, and received the response in the pdf attached to this post. I am aware that ChatGPT is often wrong and often just writes nonsense (e.g. firmware version, which are not available). But maybe it points in the right direction, since Netgear Support doesn't feel responsible for simply analysing log files. I also installed uptime-kuma on my computer and pinged various devices over the last few hours. I can only set the pings to every 20 seconds, so it doesn't catch all the hourly interruptions. However, you can see the pattern. In the first three screenshots, I marked the interruptions at xx:03 / xx:04 in red. In the last three screenshots, I ping the router and satellites (all wired). I find it interesting that the satellites respond faster than the router. But perhaps that is normal behaviour. Am I alone, or do others still have the same problem? Thanks. PatrickRBE771 slow download
I'm having the same issue but everything I've tried is over a wired connection - no wireless. This is what I've experienced. I've just started using Ziply Fiber and signed up for the 2000Mbps (2 gig) plan. I've been running an RBR750 (supports 1 gig) that has been working fine. Speedtest speeds on the RBR750 over wired connections have consistently been ~900Mbps down and ~850Mbps up (have tested this for about a month since upgrading to the 2Gbps plan). This is expected as the RBR750 only supports 1 gig. All of my testing has been over a wired connection to two separate and powerful Windows systems - 1 running Windows 10 and the other Windows 11. Both systems have consistently reported the same download and upload speeds. Since the RBR750 does not support 2 gig I purchased the RBE771 that does support 2 gig. Before any testing began I upgraded the firmware to the latest. After configuring it in exactly the same network configuration (everything wired, etc.) I used the built in (on the Orbi router) Speedtest app and I got about ~2300Mbps down and ~2200Mbps up. When using the Windows based Speedtest on exactly the same Windows systems, configured with the RBE771 (2 gig) router I consistently get ~450Mbps down and ~850Mbps up. Thinking that something might have changed that caused this issue, I switched back to the old RBR750 (only supports 1 Gbps). I once again got ~900Mbps down and ~850Mbps up speeds using the Windows based Speedtest on the two Windows systems. Just to clarify, the only thing that has changed (between these two tests) in this environment is the Netgear router. Nothing else has been modified. Clearly the RBE771 router is suspect. I called NetGear support. No love. They suggested all of the usual stuff (reboot every component, etc.). They eventually said they had to get off the call but would call me back. Have not heard from them since. Any thoughts?2.4 GHz device issues RBR760
Hello, I have started experiencing issues with devices using 2.4 ghz. Most recently my GE washer and dryer. When I bring up the ORBI app is shows them connected with adequate bandwidth. They are physically in the same room with the RBR 760. My understanding is that to resolve this issue individuals have shut off 5ghz on the RBR, forced a reattachment of the 2.4 ghz device and then turn the 5ghz on the RBR. I would like a more permanent solution, to avoid this issue from reoccurring. Before I start I would like to get your perspective of my solution. I propose purchasing a second RBR (or other access point). Turn off the 2.4 ghz broadcasting on the original RBR. On the new RBR, turn off the 5 ghz broadcasting and routing function. Are there any technical downsides to my proposed solution?Firmware update sequence - should I be worried?
hello. Thank you in advance for taking the time to read my notes and help me I really appreciate it. I purchased the Orbi 770 series mesh system, 3-pack. I hooked up the router, following the instructions in the app, and then connected and powered on the satellites when prompted to do so. Both satellites are hard wired. The app showed both satellites being found and “optimizing.” Shortly after, they reported as online. I believe the router and satellite firmware versions were at 10.5.10.10, but I could be wrong. An “Update” button in red appeared in the app. I went ahead and performed the update through the app. It seemingly disconnected me from the WiFi and then reconnected me and I received a message in the app indicating: Update Successful - Your Orbi’s firmware was successfully updated. I saw the red “Update” button appear again which I thought was odd. I checked the firmware levels and noticed the 2 satellites were updated to 10.5.19.5, but the router was still on 10.5.10.10 (or a number similar). So, I went ahead and performed the update again, through the app. Same sequence of events and the same message in my app: Update Successful - Your Orbi’s firmware was successfully updated. I checked the firmware levels again - satellites the same as last time at 10.5.19.5, but the router was still on 10.5.10.10 (or a number similar). The red update button appeared again…so, I went ahead and did it AGAIN, and received the message: Update Successful - Your Orbi’s firmware was successfully updated. All firmware versions now report at 10.5.19.5 including the router. No additional updates are found when checking. My question: is this normal behavior? Should I be worried that the firmware did not install correctly? Should I be worried that there are issues with the firmware in how it was installed? Is there any way to ensure that everything went okay, perhaps via logs? Thank you in advance.RBR760 wont fall back to wireless backhaul
my RBR760 and 3 satellites wont fall back to a wireless backhaul when one of the satellites loses it's wired connection; the satellites just goes offline instead which is not what I want; I would expect them to fall back to a wireless connection to keep the mesh network intact. To get the satellite back online, I need to give it a power cycle to then re-join the mesh. How can I change my set-up so that the satellites DO fall back to a wireless backhaul?Share your Orbi BE370/770/870/970 Series System UpTime
Found on the RBR and RBS IP address/debug.htm web page for best details, please post both RBR and RBS uptime. Please note of any inconsistencies between the RBR and RBS. Generally the RBR and RBS uptime should be same. Home wide power brown outs should be noted if these are seen. Thank you.I manually updated to 10.5.20.3 on my 770
I manually updated to 10.5.20.3 on my 770, and after the update was not able to access some websites via a Mac running MS Edge. Strange that using Safari I could access those sites, but not with Edge. Tried wsj.com and apple.com and they would not load in Edge on multiple computers, but would on the same Mac with Safari. Downgraded back to 10.5.19.5 and the problem went away and was able to access all sites via Edge. Tried updating the firmware one more time and still had the issue, so there is some problem with the update, at least for me. Had to downgrade again to get websites working via MS Edge on the Mac.
