NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
orbi 770 series
100 TopicsOrbi 773 versus 773v2?
I bought an Orbi 773 at BestBuy today. To prep, I downloaded the user manual and also the firmware in case the unit I bought isn't up to date (although I assume it will auto-update on initial setup, I still like to have the firmware files local). Noticed there is different firmware versions for the 773 and 773v2. What is the difference between the v1 and v2 models and how do I tell which one I have? On the bottom of the 771 router the model states just RBE771 so I assume it's the original v1 and not the v2? Is this noted anywhere else? Should I care? ... are there important hardware/firmware performance and stability differences in the v2 and therefore I should return the v1 and purchase a v2 straight from Netgear's site? I tried searching on this topic but didn't find anything. Would really appreciate some guidance. Thanks in advance!249Views0likes15CommentsWifi Drops my printer within minutes
I have a new Orbi 770 mesh. 50 plus devices running on the network but my brother printer HL-L2370DW constantly drops offline. I have updated all firmware on printer and orbi devices. I have rebooted the Orbi mesh and printer several times. I set up a static IP of 192.168.1.2 for the printer, which shows up on Orbi for a few minutes but as soon as I boot up my printer I have only minutes of use, then it drops off line. I have attached screen shot of the issue. Please help.146Views0likes13Comments771 mesh router and satellite - no seamless transitions
I have the 77X mesh router and satellites, and whenever I move from upstairs (where the main router is) to ground floor (satellite location), my phone ‘s wifi disconnects and takes a long time to reconnect (I often just forget the network and reconnect with password, otherwise it takes more than 5 mins). I have the latest firmware and this issue has existed for a long time and was hoping that latest firmware would fix it permanently, but so far no luck. I never had this issue with an older wifi 5 mesh from Orbi, but this wifi 7 mesh has been consistently VERY unreliable.151Views0likes7CommentsOrbi 770 (EU) region change
I have the Orbi 750 which I'm thinking about upgrading to a 3-pack of Orbi 770. As I will be using it both in Norway and part of the year in Canada, is it possible to change the region in the web gui on the EU-version of the 770 like I can with the Orbi 750?68Views0likes1CommentWeb site Accessibility...Orbi BE systems
Anyone noticing any issues with accessing visited web sites with a wireless or wired PC connecting to Orbi systems with newest FW version loaded? Looking for anything in particular that stands out with seeing any 404 Errors or ERR_CONNECTION_CLOSED in a browser. Seen across other browsers? http://printables.com maybe one site. Any other sites that is giving issues, please post the details and site URL. ISP DNS or custom DNS used. IPv6 enabled or disabled. ISP service hardware details as well. Thank you.189Views0likes9CommentsI was having using Virtual Desktop in VR
Hi Altaer, I would like to know if you have had any updates from Netgear? This issue has had me chasing my tail trying to figure out an issue I was having using Virtual Desktop in VR. I'm at the point now where the system is not fit for purpose and I'll be trying to get a refund. Thanks104Views0likes1CommentOrbi 770 Not Stable in AP mode
Recently purchased a 770 Orbi System to try in place of an existing Nighthawk router (RAX50v2) to get more coverage. The Nighthawk was in AP mode with our existing Zyxel router. I set up the Orbi to also be in AP mode and so far I cannot get any stability. Devices drop and reconnect every few minutes. I took out the 2 satellites to see if it was something to do with them and even. With just the 770 router connected, I am having difficulty maintaining stable connections. If I put the Orbi in router mode, it seems better but that is not something I want to keep in place. It has to work in AP mode. I will probably return this setup and go with a different mesh network manufacturer but figured I would ask here first before boxing everything back up. I put the Nighthawk back in and all my connections are back working as expected.297Views1like11CommentsThe scammers persist
I contacted Netgear support sousing their chat function. Then”person”: gave me a number to called to get an “expert”. The actual problem was an HP printer dropping connections. Ingot passed to the expert, and it turned out to be N Solutions, a scam that’s been reported in the Netgear forums. I was stupid - he was mumbling about network overload coming from my laptop, slimed to fix it by turning off some autostarts I use and claimed to install a firewall. Nothing was installed, I was charged $350 for “3 years”. NEVER deal with these guys. Netgear needs to fire out how their chat got hijacked. Yes, I should have known better - I’ve worked in network support and development for 50 years. I must be getting old :)175Views0likes2CommentsOrbi 771 lags every 60 minutes exactly
The previous discussion was reply locked, but I have some more information on the issue that I've been dealing with for the past year and a half. Previous discussion: Orbi RBE771 Latency issues every 60 minutes Every 60 minutes on the dot, my Orbi lags for about 30 seconds. Games become choppy, video calls become choppy, streaming video can also be interrupted. After ~30 seconds, everything returns to normal and my high speeds and low ping resumes. Summarizing my system: Orbi 771 RBR directly connected to NETGEAR CM3000, which is directly connected to COAX into the wall (No Splitter). Xfinity is the internet provider. Orbi 771 RBS is ~30 feet away from the RBR and is one floor above. My computer is connected via Ethernet to the RBR. My work laptop is connected to the RBR. Both my computer, laptop, and phone all experience the issue. Summarizing some of the things tried in the past: - Tried various channels. I'm currently using channel 11 for 2.5 ghz channel and channel 48 for my 5 ghz channel, but I have tried them all - Xfinity tech has come to the house twice in the past year and a half and has seen no issues. - Disabled Guest Network - Disabled 20/40MHz Coexistence - Disabled Armor - Disabled Traffic Meter - Verified and tried different cables and brands. - Factory reset Orbi and Netgear CM3000. - The issue has been present for every single firmware version since October 2024. I have upgraded to each version as they have become available in hopes of it fixing the issue ---- Now getting to the new data. I installed Wireshark and successfully ran a couple captures during the choppiness event and eventual recovery. I then ran the captures through Claude Sonnet 4.6 (Extended) to analyze and graph the issues. Here's what it had to say (with sensitive information redacted with "x" and addresses masked): """ The satellite is the trigger. The LLDP packet at t=28s contains a self-identification that cracks the whole case open. The device at 192.xxx.x.11 (MAC xx:xx:xx:xx:xx:aa) broadcasts its own name and firmware: System name: RBE770 System description: OpenWrt 19.07-SNAPSHOT @ RBE770 That's your Orbi satellite. And it's sending EAPoL (802.1X port authentication) frames to the IEEE multicast address at t=1s, t=9-10s, and t=16s — exactly during the choppy window. These EAPoL frames mean the satellite is re-authenticating its backhaul connection with the main Orbi router. When this happens, the router's DPI engine has to re-examine and re-classify all traffic flowing through the satellite link. That re-classification is what causes the 300-370 ms buffering cycles you see for the entire first 19 seconds. At t=19s, re-authentication finishes, the DPI engine settles, and packets start flowing smoothly. This also explains the DHCP failure: a device (MAC xx:xx:xx:xx:xx:bb) sent two DHCP Discovers at t=9.8s and t=12.8s asking for 192.xxx.x.22, and the router never replied. The satellite's backhaul disruption was breaking DHCP forwarding too — it wasn't just gaming that was affected. Diagnosis: the 60-minute timer is the satellite backhaul lease The Orbi satellite's wireless backhaul uses a timed connection interval. Every ~60 minutes it re-syncs with the main router, which triggers EAPoL re-authentication. That re-authentication is what kicks the DPI engine into the buffering state. It's not a QoS database refresh from the internet — the trigger lives entirely inside your own home network. """ I have lots of data and charts I am trying to attach here as well, but it's unfortunately not letting me attach an image to this post. Unfortunately, I'm not sure what I can do to resolve the issue, but it's had a large impact on my work and recreation over the past year and a half so I am hoping this increased data helps lead to a resolution.414Views1like10CommentsSolution to replace my Spectrum router
Newest spectrum router in office, wife has signal stability issues in living room about 60 feet from router, also 2 outside cameras have poor signal, about 45 ft from router on outside of rock wall, another is 25 ft away has an excellent signal, I set the cameras up on 2.4 from spectrum Is there an Orbi mesh system that will solve my problem? Was also reading about the Eero 7 system Thanks197Views0likes9Comments